25 days agoBnp Paribas

Production Support Analyst – Regulatory Compliance

  • Montréal (Montréal)
  • Community management

Job description



REPORT TO
APS Functions Manager

MISSION AND OBJECTIVES
The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.

MAIN RESPONSIBILITIES

Level 1 and 2 Support
•Active monitoring of production activities
•Perform remediation steps when required
•Interface with external IT communities to resolve incidents
•Work with development community for Level 3 incident escalations
•Log work and effort in support tracking application and work with team and management to reduce recurring issues
•Available for after-hours support activities, when necessary
•Be part of the global follow the sun support team for a subset of applications and
•Coordinate and manage support activities with L1 teams in different locations supporting same application

Change and Request Management
•Responsible and accountable for changes to the production environment for Client Management IT and Compliance IT NA applications
•Work with development community for release prioritization
•Ensure that requests for change adhere to Group and Department Policies
•Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects
•Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-launch
•Regular reporting to line manager for prioritization and escalation
•Conduct and participate in meetings with related communities
•Perform control result analysis and reporting and take up corrective actions as needed
•As required, take up project management responsibilities for special projects

Ideal candidate profile



Qualifications :

TRAINING AND OCCUPATIONAL EXPERIENCE
•Support role experience required ( >5 years' experience)
•Experience in Banking / Financial sector preferred
•Actimize, Kibana, Grafana, Jenkin knowledge is plus, not mandatory

ESSENTIAL SPECIFIC REQUIREMENTS
Strong database skills (Oracle, MS SQL)
•Unix/Linux servers and scripting
•Windows servers and scripting (Powershell, VBS, Python)
•Scheduling tools ( $U, Autosys)
•Monitoring tools (Sysload, Geneos)
•Web application skills (Apache Tomcat, IIS)
•Grafana, Kibana, Jenkins
•Collaboration Frameworks (SharePoint)
•File transfer protocols

SKILLS AND BEHAVIOURS
•Strong communication skills in English and French (written and verbal)
•Good organizational skills
•Basic office software literacy (Microsoft Office, etc.)
•Professional attitude and good interpersonal behavior
•Autonomy and adaptability; must be able to take initiative and be proactive
•Global financial products knowledge, a plus
•Project management skills, a plus

A recruitment policy that promotes equity and diversity:

Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

We pride ourselves in applying non-discrimination rules to all our recruitments.

We will only contact the candidates selected who meet the job requirements in terms of training and experience.

About BNP Paribas

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 195,000 employees, including more than 148,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

About BNP Paribas in Canada

In Canada, BNP Paribas is one of the dominant foreign banks in the country and is committed to building its platform even further. Since becoming the operational hub for the Group's activities in North America in 2013, it has grown significantly to reach more than 700 employees and is expected to continue growing in the coming years. With the continued development of technology and financial fields, BNP Paribas Canada continues to attract experts with diverse backgrounds as well as young and ambitious talent from across the globe. With the international mobility and capacity that very few companies can offer, BNP Paribas prides itself in providing a superior foundation for building a professional career - a place for people to learn, to achieve and grow.