Helpdesk Operator - Bnp Paribas - City of London - Wizbii

Helpdesk Operator

  • By Bnp Paribas
  • City of London (United Kingdom)
  • Finance / Management Control

Job description

The role

Responsible for the day to day delivery of an effective help desk service to a wide range of internal and external customers.

Key deliverables

· Provide best in class customer service to internal and external customer base
· Maintain regular and effective communication with clients and tenants
· Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
· Monitor works conducted/service provided by suppliers
· Measure and report supplier performance against agreed SLAs
· Attend supplier meetings representing help desk function
· Prepare reports for a variety of stakeholders
· Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
· Update the database to ensure currency
· Ensure all relevant work requests received are logged correctly and timelessly, then transmitted to the correct supplier, and that follow ups are conducted as appropriate
· Complete administrative tasks as required to include use of systems, filing, inventory management etc.
· Ensure Helpdesk is switched to the out of hours supplier on a daily basis
· Assist the Helpdesk Supervisor as and when required
· Carry out any other additional duties as required, or directed by the FM Management Team

Experience
Previous experience in a similar role

Understanding of commercial leases and the landlord and tenant relationship

Understanding of service charge budgets and accounting principles

Good health and safety and environmental knowledge

Good mechanical and electrical services knowledge

Excellent English language skills – both written and spoken

IT literate – MS Office and QFM at intermediate level

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.

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About Bnp Paribas

Acteur majeur de BNP Paribas la Banque de Détail en France (BDDF) place la satisfaction client et la capacité d'innovation au cœur de son modèle commercial. Son dispositif commercial se compose d'Agences dédiées aux particuliers et entrepreneurs de Centres de Banque Privée de Centres d'Affaires Entreprises d'une Banque en Ligne et de Centres spécialisés en charge du Traitement des Opérations. Le réseau d'agences accompagne ses clients particuliers et professionnels dans leurs projets que ce soit en termes de banque au quotidien ou de projets plus complexes avec pour objectif de chaque instant leur pleine satisfaction.   Nous rejoindre c'est partager notre volonté de servir nos clients Vous suivrez une formation bac+5 et souhaitez travailler en conseil financier auprès d'une clientèle avertie ?  Dans le cadre d'une convention de stage de fin d'études nous vous préparons à devenir Conseiller Patrimonial   Le Conseiller Patrimonial est responsable de la gestion et du développement d'un portefeuille de clients particuliers et/ou professionnels. Il est l'interlocuteur privilégié en charge de leurs intérêts financiers juridiques et fiscaux.

1607 vacancies open at Bnp Paribas

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