Customer Service Advisor - Advert expires 9th December
Owned by BNP Paribas, one of the world's top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we've achieved in recent years and the number of major industry awards that we've won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we're the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we'll help you steer your career from strength to strength.
About the role
In this exciting role you will be responsible to helping our customers over the phone and occasionally via email ensuring that all requests and queries we receive are managed in a professional and timely way. The work will be varied and you will be kept busy as you strive to deliver a 1 st class service whilst following established best practice and departmental procedures, referring for assistance when needed.
You will be given all the systems training you need and plenty of opportunity to shadow colleagues prior to going live on the phones, followed by continued support as you grow into the role and earn your stripes! After that, the world is your oyster as you look to develop your career.
This role is for 36 Hours – between 8am – 6pm ( 8 hours a day) Monday, Tuesday, Thursday & Friday and 4 hours on a Wednesday between the hours of 8am – 6pm on a rota basis
This role is all about people so we need someone who can build relationships quickly and effortlessly, can understand and take ownership the customer query and then provide a satisfactory outcome. That's it in a nut shell!
You will be a real ‘people' person who can demonstrate excellent customer service skills whilst under an element of pressure in a busy environment. Whether that has been in a contact center or retail based, we don't mind. What you will need to bring is the confidence and customer focused attitude with an unswerving dedication to making sure that following an interaction with you, all customers are 100% satisfied.
What's in it for you?
We are a friendly bunch – more human than corporate and you will find our office environment welcoming. You will be given the perfect setting to do your work to the high standard you want, as well as the opportunities to develop your own career.
We are located just off junction 16 of the M4 and offer free onsite parking and buses also service the business park. Cyclists too are well catered for with storage and showers or you can work out for free in our gym either on your own or in one of the many classes. You can then re fuel in our restaurant which offers a great selection of meals at breakfast and lunch time as well as an on-site Costa Coffee and shop.
Our employees are really important to us and being owned by a bank we benefit from some excellent perks. For example, you will benefit from private healthcare, life assurance, an excellent pension (the company will add in up to 10% into your pension pot every month), an annual bonus (up to £1,000), 25 days holiday (plus bank holidays) and some additional company benefits, in addition to the £16,200-17,550 basic salary.
Here is a recent video we put together that shows life at Arval:- https://youtu.be/dwYJZ1WfGno
If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Please apply today.
Here are some other vacancies your might like
About Bnp Paribas
Acteur majeur de BNP Paribas la Banque de Détail en France (BDDF) place la satisfaction client et la capacité d'innovation au cœur de son modèle commercial. Son dispositif commercial se compose d'Agences dédiées aux particuliers et entrepreneurs de Centres de Banque Privée de Centres d'Affaires Entreprises d'une Banque en Ligne et de Centres spécialisés en charge du Traitement des Opérations. Le réseau d'agences accompagne ses clients particuliers et professionnels dans leurs projets que ce soit en termes de banque au quotidien ou de projets plus complexes avec pour objectif de chaque instant leur pleine satisfaction. Nous rejoindre c'est partager notre volonté de servir nos clients Vous suivrez une formation bac+5 et souhaitez travailler en conseil financier auprès d'une clientèle avertie ? Dans le cadre d'une convention de stage de fin d'études nous vous préparons à devenir Conseiller Patrimonial Le Conseiller Patrimonial est responsable de la gestion et du développement d'un portefeuille de clients particuliers et/ou professionnels. Il est l'interlocuteur privilégié en charge de leurs intérêts financiers juridiques et fiscaux.