Customer Service Advisor

Job description

DEPARTMENT - TS CUSTOMER SERVICE
LOCATION - BRISTOL
CONTRACT TYPE - PERMANENT

BACKGROUND
BNP Paribas Leasing Solutions helps companies to expand their business capabilities by offering tailored leasing and finance solutions. Our expert teams partner with equipment vendors that are looking to grow their sales, and businesses that require outsourcing services for assets within a number of key markets. We're a European leader in leasing, backed by the stability of the BNP Paribas group.

WHAT AM I ACCOUNTABLE FOR?
Delivering positive Customer Experience and outstanding service by providing an accurate and professional interaction through both telephony and administrative based activities. I will demonstrate a proactive approach to managing your workloads, within agreed SLA's to help the business meet service expectations and objectives.

MY KEY ACTIVITIES
· Responding to all customer and Vendor enquiries in a friendly, efficient and timely manner
· Taking ownership of excellent Customer Service delivery to Intro Sources, Manufacturers and End Users
· Liaising with Sales and other internal departments to ensure that the customer is presented with a consistent and accurate response
· Actioning any customer account amendments on the mainframe system as notified by the customers or external agencies
· Building strong working relationships with our key business partners to help support and grow the reputation and success of our business
· Responding to Asset Protection cover enquires from customers.

MY EXTERNAL CUSTOMERS
Customers
Vendors

MY INTERNAL CUSTOMERS
All departments

MY EXPERIENCE
Excellent communication, organisational and time management skills
Resourceful and ability to use initiative
Enthusiastic and willing approach
Strong IT and keyboard skills
Ability to maintain the highest standards under pressure
Strong attention to detail

MY ENVIRONMENT
Working in a busy, open plan office.
Normal working hours are 9.00 to 17.30 Monday – Friday; however we operate on a shift system from 8.00 to 18.00 each day. Additional hours will be required on an ad-hoc basis.
Dress code is business formal Monday-Thursday, business casual on a Friday.

MY ADDITIONAL RESPONSIBILITIES
· Any other ad-hoc duties as required by my Line Manager
· Responsible for adhering to policies, procedures, guidelines and the internal control framework established to guide the operation of their function in addition to regulatory compliance requirements.

WHAT CAN I EXPECT
On joining the company I will attend a Company Induction which will introduce me to the different areas of the business and what they do.

Have regular performance reviews with my line manager; this will include a mid-term and end of probationary review and regular one to one catch ups.

I will be expected to complete annual online Compliance training modules via My Development, our online training platform and will continue to receive on the job training throughout my career.