Customer Service Advisor
Owned by BNP Paribas, one of the world’s top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we’ve achieved in recent years and the number of major industry awards that we’ve won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we’re the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we’ll help you steer from strength to strength.
About the role
We are looking for people who can work as Customer Service Advisors from Monday to Friday each week for 8 hours each day in shifts from 8am to 6pm.
You will manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery; Handle all queries within the established best practice and department procedures, referring for assistance when required.
The successful candidate will support and administer departmental tasks as required in a complete, efficient and productive manner, planning and organising own work as required.
We are looking for people who can build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of excellent customer service.
Ideally you will have previous experience of working in a similar contact centre environment although this is not essential. However, previous experience of working within the Customer Service Industry albeit in retail is a must. We need people who understand customers and can service their requirements and so handle all the challenges this can provide.
What's in it for you?
We are a friendly bunch – more human than corporate and you will find our office environment welcoming. You will be given the perfect setting to do your work to the high standard you want, as well as the opportunities to develop your own career.
Our employees are really important to us so we all benefit from private healthcare, life assurance, excellent pension and a range of large company benefits, in addition to the £18,000 basic salary.
We are located just off junction 16 of the M4 and offer free onsite parking and buses also service the business park. Cyclists too are well catered for with storage and showers or you can work out for free in our gym either on your own or in one of the many classes. You can then re fuel in our restaurant which offers a great selection of great meals at breakfast and lunch time as well as an on-site Costa Coffee and shop. We dress down every Friday and you will also benefit from the lovely Julie and her cake and coffee laden trolley coming to your desk twice a week!
Here is a recent video that shows life at Arval;- https://youtu.be/dwYJZ1WfGno
If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Apply today.
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About Bnp Paribas
Acteur majeur de BNP Paribas la Banque de Détail en France (BDDF) place la satisfaction client et la capacité d'innovation au cœur de son modèle commercial. Son dispositif commercial se compose d'Agences dédiées aux particuliers et entrepreneurs de Centres de Banque Privée de Centres d'Affaires Entreprises d'une Banque en Ligne et de Centres spécialisés en charge du Traitement des Opérations. Le réseau d'agences accompagne ses clients particuliers et professionnels dans leurs projets que ce soit en termes de banque au quotidien ou de projets plus complexes avec pour objectif de chaque instant leur pleine satisfaction. Nous rejoindre c'est partager notre volonté de servir nos clients Vous suivrez une formation bac+5 et souhaitez travailler en conseil financier auprès d'une clientèle avertie ? Dans le cadre d'une convention de stage de fin d'études nous vous préparons à devenir Conseiller Patrimonial Le Conseiller Patrimonial est responsable de la gestion et du développement d'un portefeuille de clients particuliers et/ou professionnels. Il est l'interlocuteur privilégié en charge de leurs intérêts financiers juridiques et fiscaux.