About BNP Paribas Group:
BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships”.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.
About Business line/Function :
Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services
Client Service Representative
11 Dec 2020
Client Management Operations ISPL
Business Line / Function:
CIB – Corporate and Institutional Banking
Head of Client Services ISPL
Number of Direct Reports:
Directorship / Registration:
Within the Global Markets Client Management division of BNP Paribas CIB, the EMEA Global Markets Client Service Technical Support team's objective is to provide our clients with a top of the range service (valuation reports, event notifications, factsheet) and ensure a dedicated follow up of their products.
Working closely with the different Global Market teams ( Sales , Business manager , Middle and Back Office, etc ) , métier ( GECD and FI ) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives, etc ), the EMEA Global Markets Client Service Technical Support engages all level of management internally in developing operational efficiency to advance the firm to firm relationship.
Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post trade services.
The job holder will be responsible for the day to day management of the team, ensure quality standards are maintained and exceeded. Reaching Operational excellence is expected for this role. The job holder will also have good technical skills and be able to problem solve and trouble shoot incidents and find appropriate workarounds
Produce day to day services Global Markets
Ensure the valuations reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports
Ensure the event notification reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports
Ensure the production of factsheets in a timely manner
Ensure daily quality controls
Manage priorities in relation with trading and marketers
Ensure Operational efficiency
Maintain, enhance and develop relevant operational related policies and procedures.
Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure processes
Coordinate transversal matters to deliver expected services
Remove operational barriers to grow relationships
Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT)
Maintain internal network
With the Sales dedicated to the client to get an accurate and updated understanding of the client need
With Back and Middle Offices to ease problem solving through a partnership based relation
Share and disseminate the common objective of global client satisfaction
Achieve Client Satisfaction
Advocate for client while upholding bank policy and industry regulation
Develop Firm to Firm relationship across product disciplines and functions
Operational risk management
Ensure a yearly review with legal to update disclaimers if necessary
Maintain the incident database and declare IMS incident > 15000 € / 20000 $
More generally , always report to management identified potential risk
Maintain and develop relationships with internal stakeholders (FO, Marketers …..)
Contributes to develop of systems (bring ideas re. new functionality to improve the system)
Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas
Contribute to the development of colleagues through knowledge sharing on all aspects of the role.
Be open minded and suggest ways to continually streamline and improve the process
Technical & Behavioral Competencies
• Experience in banking or relevant experience is a plus
• Knowledge of Global Markets, related products, and derivatives and processes is a plus
• Ability to work with MS Office (namely, Excel)
· At least 2-5 years experience in finance or banking related industry
Specific Qualifications (if required)
· Degree in Finance, Business; post-graduate degree in Business or Finance
· Fluent in English, written & verbal.
· History of achievement in previous roles
· Innovative, creative and pro-active
· Rigorous to ensure quality
· Strong interpersonal skills
· Client Oriented
· Excellent verbal, presentation and written communication skills
· Excellent analytical and problem solving skills
Behavioural Skills : (Please select up to 4 skills)
Communication skills - oral & written
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to understand, explain and support change
Choose an item.
Choose an item.
Bachelor Degree or equivalent
At least 2 years