About BNP Paribas Group:
BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships”.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.
About Business line/Function :
Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services
Client Service Representative
11 Dec 2020
Client Management Operations ISPL
Business Line / Function:
CIB – Corporate and Institutional Banking
Head of Client Services ISPL
Number of Direct Reports:
Directorship / Registration:
Within the Global Markets Client Management division of BNP Paribas CIB, the EMEA Global Markets Client Service Technical Support team's objective is to provide our clients with a top of the range service (valuation reports, event notifications, factsheet) and ensure a dedicated follow up of their products.
The Audit Request team is responsible for the production and distribution of audit confirmations to Auditors for Global Markets products and Corporate Banking products for the New-York branch. The team is also the entry point for any enquiry from clients and auditors regarding their audit confirmations for the scope of products mentioned above. The team interacts on a regular basis with the big 4 (Deloitte, PWC, E&Y & KPMG) as well as hedge funds such as BlackRock and PIMCO.
Manage client queries related to Audit Confirmations
Ensure any request regarding Audit Confirmations is processed as per our service levels agreements.
Maintain a close relationship with VIP clients
Produce day to day services Audit Statements
Ensure the audit reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports
Ensure daily controls and distribution
Ensure Operational efficiency
Maintain, enhance and develop relevant operational related policies and procedures.
Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure processes
Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT)
Maintain internal network
With the Sales dedicated to the client to get an accurate and updated understanding of the client need
With Back and Middle Offices to ease problem solving through a partnership based relation
Share and disseminate the common objective of global client satisfaction
Achieve Client Satisfaction
Advocate for client while upholding bank policy and industry regulation
Maintain and develop relationships with internal stakeholders (FO, Marketers …..)
Contributes to develop of systems (bring ideas re. new functionality to improve the system)
Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas
Contribute to the development of colleagues through knowledge sharing on all aspects of the role.
Be open minded and suggest ways to continually streamline and improve the process
Technical & Behavioral Competencies
• Experience in banking or relevant experience is a plus
• Knowledge of Global Markets, related products, and derivatives and processes is a plus
• Ability to work with MS Office (namely, Excel)
· At least 2-5 years experience in finance or banking related industry
Specific Qualifications (if required)
· Degree in Finance, Business; post-graduate degree in Business or Finance
· Fluent in English, written & verbal.
· History of achievement in previous roles
· Innovative, creative and pro-active
· Rigorous to ensure quality
· Strong interpersonal skills
· Client Oriented
· Excellent verbal, presentation and written communication skills
· Excellent analytical and problem solving skills
Behavioural Skills : (Please select up to 4 skills)
Ability to collaborate / Teamwork
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to understand, explain and support change
Choose an item.
Choose an item.
Bachelor Degree or equivalent
At least 2 years