Offers “Basf France”

24 days agoBasf France

Lab Support Engineer

  • 浦东新区, 浦东新区
  • Teaching

Job description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.


BASF has been a committed partner to Greater China since 1885. With large production sites in Shanghai, Nanjing and Chongqing, BASF is a major foreign investor in the country’s chemical industry, and operates the Innovation Campus Shanghai, a global and regional research and development hub. BASF posted sales of over €7.3 billion in 2019 to customers in Greater China and employed 9,230 people as of the end of that year. For further information, please visit   



·  This role is focused on providing IT support to the Labs & Greenhouses on BASF sites. The Lab Support Engineer’s main tasks


Main Tasks:

·  Installing PC’s & software, configuration of Special Purpose PC’s, connecting instruments to the PC’s, connecting PC’s to the network
·  Analysis and solution of incidents, documenting incidents in the appropriate tool (AHD & JIRA)
·  Giving feedback to the affected users
·  Communication with rest of the lab support team and other global resolver teams
·  Documenting the solution in the agreed documentation wiki
·  Problem management  



·  Multiple years of technical experience with Windows & Linux OS
·  Ability to analyse and solve IT incidents
·  Knowledge of network concepts and knowledge to troubleshoot network issues
·  Knowledge of Advance Helpdesk tool (AHD) from Computer Associates and/or JIRA from Attlassian toolstack is a plus
·  High customer orientation
·  High ambition to solve requests (‘get the job done’ attitude)
·  Readiness and ability to work independently
·  Team player, ability to work in a team
·  Good work organization, compliance with defined schedules / work planning (time management)
·  Very good communication & interpersonal skills and empathy
·  Good linguistic skills & Intercultural orientation, able to speak English
·  Flexibility & Mobility

Performance under stress

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