IT Technical Support Engineer

Job description

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Description

Fueled by a passion for color and entrepreneurial spirit, Colors & Effects holds a leading position in the pigments market. The strategic focus on pigments will strengthen as Colors & Effects plans to integrate into the Sun Chemical, a member of the DIC Group in 2020. Colors & Effects fully concentrates on the pigments business and its customers to achieve its goals of growth and cash generation. Based on their chemical expertise in the coatings, plastics, printing, cosmetics and agriculture markets, Colors & Effects experts offer consultative solutions. For our customers and our company: We live colors. We boost effects. For more information about Colors & Effects, visit www.colors-effects.basf.com.

What You'll Be Doing - Reporting into the Global IT Infrastructure team, this position is an IT Technical Support Engineer position that requires a detail-oriented candidate with excellent analytical skills as well as excellent communication and technical skills. Technically is responsible for research, procurement, and support of technologies such as (Windows client and server operating systems), network fileservers and Print devices. Other technologies that are required are Active Directory Management, understanding network components and Microsoft Office suite of products; required to work with Manufacturing System Engineers regarding connection of those systems to the network. The role will also encompass a degree of project work, mainly on a local or regional scale.

·  IT Systems and applications:
·  Works with and fully understands local IT systems
·  This applies to standard operating systems. Local area networking, printing operations, global (Sun Chemical wide) and local (site based) applications.
·  Application of expertise:
·  Act as a local subject matter expert for IT
·  Provide expert local IT knowledge to the business
·  Train/mentor Level 1 TSE
·  Follow, maintain procedures:
·  Maintain local IT services within the boundaries of Corporate IT policies.
·  Apply Corporate policy where necessary and educate local business with regard to policy
·  Problem solving:
·  Fix user issues by taking a logical problem-solving approach
·  Remote support and assistance should always be available but local, quick response is a key to good support
·  Innovation and research:
·  Keep up to date with IT trends, Corporate policies and known issues
·  Spend time each week to keep abreast of IT trends and industry standards
·  Spend time each week to CBT / self-paced learning in order to enhance technical abilities

Coloring Your World: What We Offer You …

 
We not only provide value to our customers, but to you as well. Through you@BASF, our total offer, you can discover and take advantage of the benefits, perks and other opportunities that best suit you and your family’s needs, no matter where you are in your career.

      
The “Total Rewards” that you receive as an employee of Colors & Effects goes way beyond a paycheck. In addition to your base salary and incentive program, you receive a competitive array of health and insurance benefit choices that typically represent a significant portion of your overall compensation. You also have retirement benefits that include competitive company-matching contributions to help you save for the retirement you’ve been dreaming of, and much more.

Finally, we know that life is about more than work, which is why we offer flexible work options that can be designed in partnership with your manager to meet the needs of the business and your personal needs.

 
Come join us on our journey to create solutions for a sustainable future!

 

Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Shine With Colors & Effects! Do You Have What It Takes?

 

Required

·  MIS, Computer Engineering and/or Computer Science (with experience); A+ Certification, MCSE, MCSA, MCP.
·  3-5 years within IT industry.
·  Experience implementing and maintaining client computers; implementing change in clients environment with logon scripts, AD, etc.
·  Experience with technologies such as Windows 7, 8.1, and 10 and Windows server operating systems.
·  Interpersonal and communication skills; must be able to communicate effectively to all aspects of the business - ability to communicate with all levels of the business from shop-floor to management.
·  Full driving license.
·  Familiar with the following Computer / Technical applications:
·  MS Office / Office 365 (Word, Excel, Outlook, etc.)
·  Windows Server O/S
·  File and Print services
·  Windows Client O/S
·  Basic Networking (LAN, WAN, TCP/IP, etc.)
·  Specialist Area of Knowledge
·  Strong written and oral communication skills; effective communicator able to overcome barriers presented by geographically diverse virtual teams, challenging internal customers within the business environment and a variety of outsource providers.
·  Strong ability to manage deliverables from creation to implementation while maintaining budgetary constraints and target dates.
·  High degree of analytical and technical skills.
·  Ability to adjust to changing priorities, circumstances, direction and personal styles.
·  Provide some input to annual AOP process.
·  Highly organized with the ability to work independently as well as in a team environment.
·  Ability to generate creative solutions through innovation.
·  Ability to think pro-actively and strategically, self-starter, and ability to work in a fast-paced environment.
·  Advanced knowledge of VBA scripting within Office applications.
·  An understanding of Powershell and scripting within a Windows environment.
·  Good knowledge of specialist IT area.