LG Sales Manager
Kampala (Kampala) Sales
Job description
Role Profile
Job Title
Sales Manager – Lead Generator Team
Business Area/Division
Retail
Job/Work Level (from Taleo)
Volume
Department / Function
Level 1
Retail
Corporate Title/Job Grade
BA3
Department/Function
Level 2
Reports into (job title)
Head of Sales-LG
Location
Uganda
About Barclays
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation
Barclays moves, lends, invests and protects money for customers and clients worldwide. With over 300 years of history and expertise in banking, we operate in over 50 countries and employ over 140,000 people.
For further information about Barclays, please visit our website www.barclays.com
Overall Role Purpose
Key Accountabilities & approximate time split (%)
· To deliver strong retail business performance through leadership of a number of Lead Generators
· Responsible for the overall performance of the Lead Generator team and achieving specific sales, service, and operational rigour targets.
· Responsible for ensuring the quality of sales to minimise impairment and provisions to the acceptable standard.
Resources Under Control
For MD/D roles all mandatory fields to be completed (see guidance notes)
Direct reports
Indirect reports
Resources (e.g. budget control, size of operations under control)
Decision Authorities – key decision rights that enable the role holder to act with legitimacy and credibility
Authority level and limits (what does the role holder have authority to decide on)
Knowledge and Competence
Providing Powerful Leadership
Time split: 35%
Outputs:
· Build, develop and motivate a high performing team committed to achieving as individuals
· Ensure that team members are developed to achieve their maximum potential whilst coaching them to build their awareness of their strengths/development needs
· Assist in recruiting to fill manpower gaps within Lead Generator Model at appropriate levels
· Manage poor performance in line with contract of employment
· In the way you lead on a daily basis, be a role model for your people, do things wholeheartedly, communicating with passion and enthusiasm embracing change as a way of working
· Creating an empowering environment for your people encouraging individual ownership, initiative and challenge of the status quo
· Pursue your own development to increase personal effectiveness acknowledging strengths and areas for developments
· Continuously weed out poor performers in line with the contracts.
· Create a good working environment thus keeping staff turnover to an acceptable level (less than 2% regrettable losses).
Driving Business Direction
Time split: 35%
Outputs:
· Implement the BARAF DST retail strategy for the team, as agreed with the HODS, through the achievement of:
· Company: hitting all sales and income targets for your team
· Controls – being in control of our business. Ensure 100% KYC & Rigour Compliance while minimising impairment. Continuously improving the sales process to make it effective to meet bank objectives.
· Customer – putting the customer in the centre of all we do and resolving customer queries within SLA.
· Sales growth and income contribution
· Working with team to achieve sales and service targets through Lead Generator strategy and provide feedback thereon
· Participate in change management activities as required
Team-working
Time Split: 10%
Outputs:
· Working with the Lead Generators to deliver exceptional individual performance
· Responsible for performance management directly for assigned Lead Generators
· Provide cover for other Sales Managers.
· Provide ongoing coaching, counselling and feedback to own team.
· Identify and recommend training needs and have plans to satisfy needs.
Technical skills/competencies
Skills required undertaking the role:
· People Management
· Communication and Presentation skills
· Negotiation skills
· Ability to focus the team on results
· Business awareness
· Business management
· Performance management
· Resource management
· Team building
· P C skills
· Planning
· Ability to train others
· Knowledge of the Bank's products, services and policies and/or other specialist knowledge required to undertake the role:
· Working knowledge of the specific BARAF retail product set and service
· Detailed understanding of the retail network business processes and operating procedures.
· Good understanding of BARAF relevant risk policy
· Understanding of the local competitor market.
Other requirements specific to the role:
· Team leader experience
· Sales experience for at least 18 months.
· Mature and professional hence respected by the team members
· Positive attitude even under pressure.
· Conflict resolution.
Community
Time split: 5%
Outputs:
· Be involved in local community events and networking opportunities (e.g. clubs, meetings, business associations)
· Identify community initiatives to become involved in and support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
· Link community initiatives to both business opportunities and colleague events
· Promote community agenda within the branch to build pride within colleagues and customers
Key Success Measures / Key Performance Indicators
Risk
Mandatory Risk and Control objective
. “ Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
Experience and Qualifications
Essential
· Detailed knowledge of all Barclays product that are on offer including pricing Knowledge.
· Detailed working knowledge of policies and procedures
· Thorough understanding of the financial services industry.
· Proven sales track record in financial services industry.
· Thorough understanding of Barclays Bank's segmentation framework and value propositions.
Preferred
· Understanding how large corporates and government departments operate.
· A good network in the business community
Qualifications
Essential
· Minimum A levels or equivalent with good pass in Mathematics and English
· At least 2 years experience in a sales
Preferred
· Bachelors Degree
· Some experience in banking
Development Information / Career Path
Key Learning and Development Features
Potential Next Career Development Steps
Role Profile Content Agreement (for Locally Regulated Approved roles only)
The role holder will be a Locally Regulated Approved Person and will be registered with the Local Regulating body in control function 29 – significant management function. The role holder must both initially and ongoing meet the ‘fit & proper' criteria and standards necessary to be Local Regulator Approved.
Agreed by Line Manager
Name
Signature
Date
Agreed by Staff
Name
Signature
Date
Co-signed by HR Business Partner
Name
Signature
Date
Job Evaluation Reference
Name of Role Profile Content Creator
Date evaluated/created
01/01/2017
Reference code if applicable