Application Support Specialist

Job description

Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information.

About BC&I

Barclays Corporate & International is a diversified transatlantic business comprising our corporate banking franchise, which is market leading in the UK with strong international growth opportunities, our top-tier investment bank, a strong and growing US and international cards business, our international wealth offering, and leading payments capability through both corporate banking and the Barclaycard merchant acquiring expertise. Barclays Corporate & International has scale in wholesale banking and consumer lending, strength in our key markets, excellent growth potential, and good balance in its revenue streams, delivering further resilience and diversification.

About Corporate Run the Bank

Corporate Run the Bank consists of a number of business aligned SME teams and a small number of horizontal centres of excellence, which will provide best practice services to the business aligned teams, as well as the other parts of BC&I Technology.

Overall purpose of role:

· The Application Support Specialist will perform a critical role in Corporate Run the Bank with responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queries

· Hands-on and should be able to work independently and if required guide team mates

· Manage the successful handover of change into the support environment

· Own, maintain and track incidents through their entire lifecycle

Key Accountabilities and Skills required:

This section should include:

o Key specific accountabilities.

o Takes responsibility for the technical solution to incidents, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue

o Takes accountability for ownership and execution of all application related activities in the day to day operations of the Banks production applications related to the individual Product area

o Ownership and prioritization of individual incidents and ensuring the delivery of solutions in line with the Operational Level Agreements to deadlines and quality standards, providing regular updates to key stakeholders and all levels

o Support the handover of new or enhanced software into business-as-usual (BAU) operation, absorbing and assimilating the information and providing junior resources information and education relating to the system technology and function

o The delivery of documentation to agreed standards, on time and error free

o Ad-hoc reporting where appropriate

o As part of a team provide 24/7 cover and support, providing expertise and specialized system knowledge to allow resolution of key incidents outside of business hours

o Flexible working hours including ad-hoc out of hours support

o PIR (Post Incident Review) attendance

o Identify proactive remedial strategies to prevent future software problems and to improve the quality of delivered software

o Stakeholder management and leadership.

o Build and manage relationships with key stakeholders within Barclays wider teams, Group counterparts and across functions, including Vendors.

o Decision making and problem solving.

o The individual should possess the skills and ability to work across different client and incident situations, projects and key business initiatives. The individual should also possess the maturity and capability to independently make sound decision and have strong problem skills that can be applied effectively to different technical situations.

o Drive improvement in team processes e.g. automation of manual processes, revision of systems and technical enhancements where appropriate.

Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Your Skills and Qualifications will include:

Basic Qualifications-

· Previous experience in technical support / problem solving (2+ years)

· Live service/ application support experience (2+ years)

•
Preferred Qualifications-

· Good knowledge of the payments domain is preferable

· Prior experience and knowledge of Barclays Payment Processing Applications such as GPP, MassPay, Funds Control and Faster Payments is an advantage

· Excellent written & oral communication

· Ability to cover on call support and flexible working hours

· Proven Incident Management experience

· Technologies – UNIX, Oracle, Java, Web Sphere

The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.

Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here .

EEO statement

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.*

Purpose and Values

Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.

Our Purpose is helping people achieve their ambitions in the right way. Put simply this is the answer to the question ‘What is Barclays for?' and it should guide our every action as employees.

Respect

We respect and value those we work with, and the contribution that they make.

Integrity

We act fairly, ethically and openly in all we do.

Service

We put our clients and customers at the centre of what we do.

Excellence

We use our energy, skills and resources to deliver the best, sustainable results.

Stewardship

We are passionate about leaving things better than we found them.