IT Support Analyst

Job description

IT Support Analyst

Would you like to be part of a busy and diverse role? We currently have a vacancy for an IT Support Analyst at our site in Rochester.

As an IT Support Analyst, you will be responsible for providing IT support to end users for a range of IT systems, applications, PC desktops, IT intranet support, audio visual and conference room support. You will work directly with internal business customers at all levels, also with other IT team members plus internal and external IT providers. This will involve face to face communications with end users, as well as tracking and chasing calls with 3 rd party IT providers.

You will be working as part of a team servicing IT requests and managing and resolving calls in our help desk system.

Your main responsibilities as an IT Support Analyst will involve:

Providing Audio Visual and Conference Room Support

Ensuring help desk calls are monitored and addressed in line with SLA's

Supporting a range of business applications

Supporting IT Intranet sites

Supporting end user desktop, mobile phones

Answering customer queries and provide IT assistance

Sharepoint Administration

Producing knowledge articles and communications for end users and other IT providers


Your skills and qualifications as an IT Support Analyst:

Experience of IT and/or AV Support

Experience of Audio Visual Tools support, including virtual collaboration tools e.g. Telepresence, WebEx, Skype for Business

Ability to investigate end user problems

Good problem solving and IT technical skills

GCSE's or equivalent desirable

IT qualifications desirable at A Level or equivalent

What we're looking for in you:

You will be a self-motivated and organised individual, with the ability to work with end users and other IT providers.
You will be confident and have strong team working skills. You will be an excellent communicator, both verbal and written.
You will have a can-do attitude and see issues as challenges to resolve.
You show a passion for making the customer life easier, and always consider the customer impact of a decision/issue.

Salary: £18,000 +, dependent on relevant experience

Location: Rochester

Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, childcare vouchers, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive.

BAE Systems

BAE Systems is one of the world's leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries.

Electronic Systems

We support a range of commercial and military platforms, including fixed and rotary wing aircraft, ground vehicles, human-machine interfaces and power management. Our systems operate in more than 100 countries with 25 air forces, 30 manufacturers and 280 airlines. Around 1,500 professionals work here, all focused on delivering innovation and outstanding customer responsiveness. We are a rapidly growing and successful part of one of the world's leading defence, security and aerospace companies.

We pride ourselves on employing the best professionals around. Join us and you'll be part of something important; something you can be proud of. You'll have the opportunity to work from concept to completion, giving you real ownership of projects. Whatever you do, you'll have the satisfaction of knowing you're making a difference to people's lives.

BAE Systems is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community which are currently under-represented at BAE Systems, including women, BAME and applicants with disabilities. Please note we will not use any personal information relating to your background at any stage of the application process.

Inspiring Work, Inspiring People