Business Innovation Incubation Lead

Job description

Are you passionate about the transformative power of AI and cutting-edge technology? Do you thrive on driving innovation within the insurance claims space? AXA GDAI is seeking a dynamic Claims AI Transformation Expert in the Business Innovation team to support our entities in their journey to harness AI for claims excellence. This role offers an exciting opportunity to shape the future of claims operations through innovative AI solutions.

 

About the job  

Main missions

Your responsibilities include:

·  Lead and support claims entities in designing and executing AI-driven transformation strategies.
·  Identify opportunities for AI deployment to improve claims efficiency, accuracy, and customer experience.
·  Collaborate with cross-functional teams—including data scientists, IT, and business stakeholders—to develop and implement AI solutions.
·  Stay abreast of the latest AI and technology trends, assessing their applicability within the claims domain.
·  Facilitate change management and adoption of AI tools across different entities.
·  Develop best practices, frameworks, and roadmaps for scalable AI implementation.
·  Monitor and evaluate the impact of AI initiatives, ensuring continuous improvement.

 

Expected skills & experience

We are looking for someone passionate about AI, with a strong appetite for business transformation design, with the following experience and skills:

 

Experience

 

·  Bachelor’s degree or higher in Business Administration, Computer Science, Engineering, or related field.
·  Proven experience in leading digital or AI transformation projects, ideally within insurance or financial services.
·  Solid understanding of claims processes, insurance operations, and customer journeys.
·  Excellent communication skills, capable of translating complex technical concepts to non-technical stakeholders.
·  Proven experience in transformation, change management strategic consulting, and   or AI or tech-related projects management
·  Experience with AI/ML tools, platforms, and frameworks is a plus
·  Familiarity with data privacy, compliance, and ethical considerations in AI.

 

Skills

·  Deep understanding of AI technologies and their business applications
·  Skilled in project planning, risk management, and governance frameworks.
·  Strong leadership and interpersonal skills.
·  Excellent communication skills, capable of translating complex technical concepts to non-technical stakeholders.
·  Proactive, innovative, and a self-starter with a strong appetite for learning and experimentation.
·  Demonstrated ability to manage multiple stakeholders and coordinate across central and local teams.
·  Ability to work in a fast-paced, evolving environment.

 

Travel Requirements: Ability to travel as required for central and local operations management.

 

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

 

 

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

 

At AXA Group Operations, we want to be recognized in three fields of action:

·  State-of-the-art Data Technology to drive customer experience
·  State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
·  High-Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.