AXA ASSISTANCE CANADAAXA Assistance Canada is a leader in providing assistance services to Canadian financial institutions. Located in the heart of downtown Montreal, AXA Assistance Canada offers innovative solutions thanks to the rigor and evolving environment of its call center. The company specializes in emergency services across its various lines of business, including travel, medical, concierge, legal, home and roadside assistance, and stands out in the market for its expertise, customer focus, and its commitment to innovation and digital transformation.
ABOUT THE JOB
We are looking for an experienced Concierge Agent with excellent customer service to join our dynamic concierge team! This is a fantastic opportunity to join an established organisation that provides an international high-quality service.The role is versatile and stimulating with a wide variety of enquiries from the tourists around the world (examples of requests may include: to suggest places to visit in Paris, to recommend a restaurant for a customer traveling in Italy, to make any reservations at local establishments, to book flights or tickets to shows, to rent a luxury vehicle, to organise flower delivery, to acquire several rare items upon request of the guest, etc.).The position consists of offering tourists a quality customer service by phone and by email (ratio of 50%) but also conducting research (50%) to respond to customer requests.If you are looking for a challenging and a non-routine position, this is a great opportunity for you!!
A minimum of 3 years of experience in customer service (hotel service or tourism is an asset);
Bilingual French/English; another spoken language is a plus;
Diploma in the tourism (a plus);
Proven customer service skills;
Positive attitude, very strong customer service skills;
Excellent communications skills;
Very good computer skills, including Microsoft Office;
Flexibility and ability to work with minimal supervision;
Team spirit and resourceful;
Strong organizational skills.
Flexible shifts: Shifts are between 8:00am and 10:00pm on weekdays and weekends
Currently, the operational needs are in the evening;
Employment status: Full time (37.5h) permanent position
Vacation: 3 weeks of vacation (6% of time worked)
Insurance: Group insurance premium fully paid by the employer after 6 months of employment
OPUS: 10% of public transportation fees covered by the employer after 6 months of employment
Training: Complete training provided
Location: in the heart of down-town Montreal, next to McGill metro
Environment: Dynamic and stimulating
DIVERSITY AND INCLUSION
Making a difference in the lives of our customers is important to us and we firmly believe that our employees are the key to our success. Joining our team will give you the opportunity to grow in an inclusive, accessible working environment where individuals are encouraged to be themselves, are treated with respect and are rewarded for their skills. At the heart of this mission lies a commitment to diversity. As an equal opportunity employer, we strongly encourage all qualified applicants to apply regardless of race, colour, gender, sexual orientation, gender identity, age, disability and more.AXA Assistance Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.Please note that the masculine gender is used for simplicity purposes, but includes both men and women. It is used without any discrimination.