Offers “Aviva”

37 days agoAviva

Service Technician

  • Montréal (Agglomération de Montréal)
  • Sales

Job description

Primary Duties Include:

·  Providing technical troubleshooting with a focus on first call resolution 
·  Taking ownership of all support requests through to resolution
·  Providing password reset assistance 
·  Severity incident reporting, triage and escalation 
·  Providing ‘how to’ instruction and guidance regarding all business applications 

Other daily duties will include:

·  Following procedures as related to standard technical troubleshooting 
·  Incident escalation to various departments and vendors as needed 
·  Work in coordination with 3rd party vendors for co-managed applications 
·  Properly document and track all contacts using a ticketing system 
·  Write and broadcast mass communications
·  Participate in and contribute to new process documentation 
·  Participate in project work 

Experience/Skills Required  

·  5-7 years’ experience in an IT Help Desk or Service Desk environment 
·  Strong problem solving and analytical skills based on 1-2 years’ experience in an IT Department
·  5-7 years’ experience supporting common Desktop applications and related hardware technologies 
·  Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products
·  Strong customer service skills with the desire and ability to exceed customer expectations 
·  Tech savvy with working knowledge of office automation products, databases and remote control
·  Experience using incident tracking tools (Ticketing Software) 
·  Acute attention to detail 
·  Strong team player 
·  Friendly and profesional
·  Bilingualism is a must ( French and English )

Experience/Skills Preferred  

·  ITIL certification would be an asset
·  Conversational French would be an asset but is not a requirement
·  Insurance industry fundamentals would be an asset but is not a requirement

What you’ll get

· 
Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

· 
Exceptional Career Development opportunities.

· 
We’ll support your professional development education.

Additional Information: Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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