Pensions Administrator

Job description

A position has become available to join our ARF Team in the Cherrywood office on a 12 Month Fixed Term Contract to provide maternity leave cover. This is an excellent opportunity to learn new skills and further your experience in a vibrant and challenging post retirement environment. The successful candidate will deal with customer queries and requests in relation to ARFs & Annuities, so the role holder will have a multifaceted working day.

Duties & Responsibilities

· 
Dealing with brokers and customers on ARF policy details and payments both verbally and in writing

· 
Responsible for ensuring that transactions are completed within specified timeframes and to the required quality levels

· 
Processing customer requests to a high standard

· 
Processing customer payments in line with legislation and payroll timeframes

· 
Ensuring that good working relationships are developed and maintained with business partners internally & externally

· 
Investigating and resolving customer complaints

· 
Working closely with the Payroll team in ensuring customers are paid on time

· 
Working through and handling mailbox queries within our set turnaround times

· 
Supporting the Team Leader in providing excellent customer service at all times

· 
You will also be responsible for collaborating closely with other internal departments in dealing with ongoing queries

Skills & Experience required

· 
Experience working in financial services industry or Life & pensions industry

· 
Strong written communication, interpersonal, problem solving and organisational skills

· 
Have a good knowledge of the life and pensions products/industry.

· 
Ability to understand, react and adapt to change

· 
You will be able to work on your own initiative as well as part of a team and be customer focused to manage our customer base.

· 
Be customer focused to manage the ALPI client base and have track record in providing excellent customer service skills

· 
Possess energy, drive and a ‘can do’ attitude

· 
Ability to effectively prioritise workloads and work to critical deadlines

· 
Strong PC skills (E.G. Microsoft office and ability to learn new systems quickly)

· 
A strong understanding of industry regulatory requirements

· 
There is no requirement for a specific qualification in relation to this role, however, it would be desirable for the candidate to be working towards a QFA qualification or be willing to undertake LIA (or similar) examinations and further development

What will you get for this role?  

· 
A competitive market leading salary depending on skills, experience, and qualifications 

· 
Most of our people are smart working – spending around 60% of their time in our offices and 40% at home (dependent on your role)

· 
Generous pension (employee contribution matching of up to 14% if you contribute 8%)

· 
Annual performance related bonus and pay review

· 
Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days

· 
Free car parking

· 
Generous Health & dental insurance contributions after six months

· 
Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme

· 
Cycle to Work benefit scheme

· 
TaxSaver Travel Scheme

· 
Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.

· 
Up to 40% discount for some Aviva products plus discounts for Friends and Family

· 
Employee Assistance Programme

· 
Volunteering days

· 
Professional qualification support and transparent career progression plans

Additional Information

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Sophie Keely in the Resourcing team on Tel: 020 8146 1682 or email: sophie.keely@aviva.com