New Business Administrator

Job description

Job Details

Role Sector: Customer Service

Hours Per Week: 35

Salary Range: €

Additional Benefits: Bonus potential, generous annual leave entitlement and a competitive pension.

Role Description

About Role

We have a number of permanent roles available based in our Dublin office.
The New Business team process all new applications for life & pensions. You will be responsible for the day to day management of queries from brokers, consultants and the BSC while building and maintaining excellent working relationships. This is an exciting time to join a market leading business in a fast paced open and honest environment. Full training with be provided and we will support you on your journey to learn about our customers.

Core activities of the role are :

• Deliver excellent customer service on telephone and email queries from Brokers
• Processing customer applications, ensuring that they are completed within turnaround times and with high levels of quality
• Issuing out medical requirements and customer documents
• Deliver high levels of first point resolution for our customers
• Ensure all communication is consistent with Aviva tone of voice and plain English guidelines)
• Liaising between Broker and Broker Consultants
• Ensure that you comply with all mandatory regulatory requirements and in particular e.g complaint handing, CPC requirements, DPA, AML
• To develop system, product and technical knowledge to ensure delivery of this service
• Support the complaints resolution process to ensure complaints are dealt with promptly and properly with positive customer engagement in line with our obligations
• Capture customer demand and use this data to drive change

About You

We would like the successful candidate to have

• Strong communication skills and questioning skills
• Exceptional attention to detail
• Have a strong customer focus including an enthusiastic and positive approach to work
• The ability to thrive in a demanding, change orientated, and deadline driven environment
• Experience in all Microsoft applications
• Ability to work on own initiative and be flexible and adaptable and open to change
• A strong drive to do the right thing for our customers
• A natural curiosity to identify improvements with a positive mind set and a can do approach