IT Care Local

Job description

Job Details

Role Sector: IT

Hours Per Week: 35

Salary Range: £ Flexible depending on experience

Additional Benefits: Bonus potential, generous annual leave entitlement, competitive pension and flexible benefit options

Role Description

IT Care- Local
Norwich

IT Care is an award winning and innovative, support and request team. We are looking for a candidate who has a passion for creative thinking and a real drive for making our teams even better. A successful candidate must also have a keen desire for self-development and improving themselves but the main thing we are looking for is someone with an excellent attitude and someone who wants to make a difference in IT Care.

In this role you’ll work closely across various IT Care teams to ensure an effective delivery of 1st and 2nd line IT support. Working on the Service Bar and as a Desk-side engineer you will provide 1st and 2nd line technical support to colleagues based within Norwich and Offsite.

You’ll resolve technical issues and problems where possible or reassign appropriately and will take ownership of Issues and Requests to completion including tickets escalated to 3rd parties.

You’ll provide IT help and support to Norwich based staff, which covers desktop hardware and software used within Aviva. In addition to this you’ll perform general IT duties and tasks.

You’ll also have the opportunity to mentor junior peers in order to augment skills at 1st and 2nd line support levels.

A team player with excellent customer service skills you’ll have the ability to multi task, working in a busy customer focussed environment. You’ll be able to demonstrate extensive 1st & 2nd line end user support experience at all levels within the organisation.

In addition you’ll have experience in the following:

· Windows 7
· Microsoft Outlook 2010 & 2016
· BES12
· Microsoft Office applications
· Basic understanding of network protocols
· Mobile devices (iPhones, iPads, Blackberrys)
· Mobility / VPN technologies
· Remote desktop support tools
· Audio Visual support (desirable)
· Windows 8 & 10 (desirable)

We offer a competitive salary and fantastic benefits, including excellent pension and bonus potential, as well as generous annual leave.

We’re here to free people from the fear of uncertainty. Our insurance, savings and investment products help some 31 million customers enjoy life today, knowing that tomorrow is covered. And we definitely know how to look after our own people. If you love doing a great job to improve things for customers, you’ll be at home here. Help us build a future to be proud of and get ready to fulfil your potential with Aviva.