Offers “Aviva”

Expires soon Aviva

Healthcare Service Advisor (Accident Benefits)

  • Calgary, Canada

Job description

We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer focused individual looking to take the next step in their career?

Come join our team!

What you’ll do:

· 
Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines

· 
To appropriately handle accident benefits claims according to individual authority, knowledge and expertise .

· 
Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required

· 
Educate customers and providers of any new auto reform changes

· 
Ensure all aspects of the claim process are handled optimally and within company guidelines

· 
Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations

· 
Ensure service levels and quality standards are met by approved specialists

· 
Educate our insureds about Premiere Healthcare network

· 
Attend and actively participate in training and file clinic sessions

What you’ll bring:

· 
College Diploma/ Associate Degree or similar experience

· 
2 - 3 years of insurance claims handling experience (Accident Benefits experience preferred)

· 
Post-secondary Education (College Diploma or Bachelor Degree) in related field.

· 
CIP or working towards CIP is required for licensing

· 
Excellent customer services skills

· 
Excellent communication skills

· 
Ability to learn and adapt to a fast paced environment

· 
Good organization skills

· 
Ability to adapt and work within various computer programs, databases and software

What you’ll get

· 
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

· 
Outstanding Career Development opportunities.

· 
We’ll support your professional development education.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Make every future a success.
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