Group Protection Scheme Administrator

Job description

Job Details

Role Sector: Customer Service

Hours Per Week: 35

Salary Range: £ Flexible depending on experience

Additional Benefits: Salary up to £16,000 depending on skills, experience and qualifications • Defined contribution pension scheme • Generous holiday allowance • Excellent flexi-benefits package

Role Description

There's more to a job than the results you achieve and the money you’re paid.

As a company, we at Aviva are just as focused on our employees as we are our customers. We are looking for individuals to consistently deliver high standards of service, accuracy and efficiency and promote Group Protection scheme administration through positive interaction with all customers.

About the Job

We currently have vacancies for Group Protection Administrators in the city centre of Norwich. Group Protection is made up of three products: Group Life, Group Income Protection and Group Critical Illness.

You’ll be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work. You’ll possess the ability to work within a close knit team as well as under your own autonomy. You’ll be responsible for building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business.

Working hours are 9-5 Monday to Friday. We operate flexible hours around this where additional hours can be accrued and allow for time off around our core hours of 10-4.

About you



At Aviva we strive to create a future for our customers and each other. As well as being rewarded for their exceptional performance, our open and inclusive culture means our people are inspired to do more and encouraged to challenge the way we do things. We have a career progression framework which allows on going development within the role and the ability to increase your salary accordingly.

We offer a competitive salary of up to £16,000 (depending on skills, experience and qualifications) and fantastic benefits, including excellent pension and bonus potential, as well as generous 25 days annual leave. Beyond this we like to support on- going progression and development if this is the route for you, and there are many opportunities within Aviva to expand your knowledge and progress your career.

Essential Skills and Knowledge



• Excellent communication skills (both written and verbal)
• Strong relationship building skills
• Recognising customers as individuals
• Team work
• Personal effectiveness
• Service excellence
• Surviving in a tough service environment

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Dawn Rudrum in the Resourcing team on 01603 680851