Offers “Aviva”

Expires soon Aviva

Customer Service Advisor

  • Eastleigh (Devon)
  • Sales

Job description

Customer Service Advisor -Salary Circa £25,560

Do you love helping customers and enjoy a challenge? Do you pride yourself on your communication skills? Are you passionate about customer service and believe that the key to success is in the way we treat people? Can you work well in a busy environment, but still deliver on service?

If so, a fantastic opportunity has come up within the Customer Management Team to join our Private Medical Insurance, Customer Retention and Service Team.

A bit about the job:

You will be responsible for delivering an outstanding service to existing customers, you will take ownership of cases, maximising full potential and ensuring that each customer’s individual needs are met. You will join the team and help us to offer a phenomenal service to our customers through effective listening and questioning to identify customers needs and making recommendations. You will hold the required knowledge and confidence to successfully overcome customer’s objections or concerns to reach the desired outcome.

Skills and experience we’re looking for:

Excellent communication skills (influencing, rapport building, negotiation and empathy) both verbal and written which enable the individual to present a credible professional image

Excellent time management and prioritisation skills

Proven sales & decision making skills

Negotiation / influencing skills and a tenacity to pursue cases in difficult, challenging circumstances

Able to work on own initiative

What you’ll get for this role:

Starting salary Circa £25,560 (depending on location, skills, experience, and qualifications)

Generous pension (starting level Aviva contributes 8% when you contribute 2%)

Eligibility for annual performance bonus

Family friendly parental and carer’s leave

29 holiday per year plus bank holidays and the option to buy/sell up to 5 additional days

Up to 40% discount for Aviva products

Brilliant flexible benefits including electric cars

Aviva Matching Share Plan and Save As You Earn scheme

21 volunteering hours per year

Aviva is for everyone:

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Klaudia Kmita-Adegboro a call on 07553728537 or send an email to

Make every future a success.
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