Claims Advisor

Job description

This role is a 12 month Fixed Term Contract

An exciting opportunity has arisen to join AVIVA’s Property Claims Team in our office at Knocknacarra Galway.

Life is full of unexpected twists and turns but for every situation, AVIVA is on hand to make things simple and keep customers protected. Joining our Claims Team, you’ll have a vital role to play.

About the Role

The purpose of this key role is, to listen, guide, advise and support our customers when they need us most when notifying a loss to the Property team. This will involve assigning the claim to the accurate channel so that we take care of the customer demands in the most efficient way possible.

As a part of this you will be involved in managing our customers claim and agreeing a fair settlement in line within policy liability.

We take care of Home, Commercial, Engineering, Personal Accident and Travel claims to mention just a few.

We are proud of our team and we hire outstanding people and give them the autonomy to innovate. We are looking for people with ‘can-do’ attitudes. At AVIVA we promote employees with the right attitude and aptitude, and we want people who are inquisitive and eager to grow with us.

We are offering an opportunity to treat customers fairly and manage the whole claims experience cradle to grave. Our aim is to settle claims in a fair and reasonable manner, whilst living AVIVA’s values which are Care More, Kill Complexity, and Never Rest & Create Legacy.

Duties and Responsibilities

·  Manage customer emotions and agree solutions
·  Lead our customer journey, identifying failure points and bringing these to the attention of your manager and peers to work towards a resolution
·  Understand customer feedback and what is important to our customers
·  Build positive relationships with colleagues and external contacts, in a professional and compassionate manner
·  Have the confidence to seek mentorship and make decisions which are right first time
·  Share findings and feedback with team members and management

Skills & Experience required

·  Property claims experience
·  Dedicated learning ability in a complex and changing environment
·  Problem solving abilities
·  Ability to pro-actively handle your own workload
·  Strong relationship building skills
·  The right aptitude to make real time decisions based on interchangeable information
·  Excellent communication skills.
·  Great negotiation skills
·  Commitment to the customer
·  Willingness to progress with relevant industry exams if not APA/CIP

What will you get for this role?

·  A competitive salary depending on skills, experience and qualifications
·  Generous defined contribution pension scheme
·  Annual performance related bonus and pay review
·  Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
·  Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)
·  Excellent range of flexible benefits to include a matching share save scheme

Additional Information

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.

Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Connor McCormack in the Resourcing team on +44 121 234 7638 or Connor.McCormack@Aviva.com