Technical Support Analyst - Marriott - Shanghai - Wizbii

Technical Support Analyst

  • By Marriott
  • Shanghai (中华人民共和国)

Job description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


Manages and is responsible for field support, escalation, issues, quality control and success of all Regional iT Desktop support


Education and Experience

· 2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country).
· Information Technology related job experience, hospitality experience is beneficial.

Key Stakeholders

· Continent & Regional iT team
· Regional team
· Project/Property Owners and their team
· Property Management (Pre-Opening teams, Executive Committee and Guidance Team, GM, DOF & Property Systems Manager)
· Corporate iT Tier in particular Tier 2,3 support
· Key Vendors
· Area / Corporate Business Partners


Managing Projects and Priorities
· Tier-1 Support on technical infrastructure implemented at the Company Managed Office and Hotels, including but not limited to: Email, Desktops, Laptops, and Servers, LAN infrastructure, OS Software, Business Application Systems, High Speed Internet and Guest Facing technologies.
· Escalate to Corporate helpdesk and/ or vendor helpdesk as needed.

Managing Key Stakeholders Expectation
· Ensuring problems logged on the support website are correctly reported, routed, escalated, tracked and resolved as soon as possible.
· Keeping the business clients informed of the statuses at appropriate intervals. Take initiative wherever possible.
· Offering technical advice to business clients on technology procurement, best practices and provide local customized documentation as needed, respond to problems and enhancement requests in a timely manner.
· Providing on the spot/ad hoc training, document procedures and organize external vendors to undertake training as applicable.

Managing Key Process/Documentation
· Updating/maintenance region-wide email distribution / Skype distribution lists.
· Conducting random checks of the MIGFS website to ensure that the technology inventory and information is current.
· Maintenance of filing system from AP iT perspective.
· Keeping the SYSAID system clean and up to date.

Seeked profile

Qualifications :

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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