Offers “Atos”

Expires soon Atos

Wanted: 1st Line Support Engineer with Italian in Krakow

  • Wrocław (Wrocław County)
  • Design / Civil engineering / Industrial engineering

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

This is a great opportunity for fresh graduates, part-time students and professionals who would like to join us and start or continue their careers in a high demand service desk environment in Krakow. We will provide you with relevant trainings, up to date tools and support from the Managers. Join the world’s leading enterprise for business process and document management today!

Location: Krakow, Vinci

Primary Responsibilities:

• Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution.

• Applies understanding and knowledge of information systems products and services to assist users.

• Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems.

• Coordinates referrals to appropriate technical, professional, or service personnel.

• Receives and prioritizes issues and forwards using appropriate escalation procedures.

• All other duties as assigned.

Job Requirements

• Support must be provided in Italian .

• Good understanding of English is essential.

• Ability to achieve Key Performance Indicator targets.

• Must be a team player.

• Strong problem solving abilities and assertiveness.

• Motivation to learn and work in a service desk environment.

• Willingness to work on various shifts between 7am-7pm Monday-Friday and bank holidays.

• Previous Customer Service / Helpdesk experience is a plus.

We offer

· stable employment
· attractive salary
· participation in interesting project
· work in international environment
· contact with the latest IT technology
· training and development programs
· study of foreign languages
· unlimited access to e-learning
· private medical care
· additional life insurance
· subsidy for commuting
· MyBenefit System (e.g. Multisport)

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