Offers “Atos”

Expires soon Atos

Technical Helpdesk Analyst

  • Manila (Capital District)
  • Administration

Job description

Atos is a global leader in digital transformation with 120,000 employees in
73 countries and annual revenue of € 13 billion. European number one in Cloud,
Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated
Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions through its
Digital Transformation Factory, as well as transactional services through Worldline,
the European leader in the payment industry. With its cutting-edge technologies and industry knowledge,
Atos supports the digital transformation of its clients across all business sectors.
The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and
operates under the brands Atos, Atos Syntel, Unify and Worldline. Atos is listed on the CAC40 Paris stock index.

Job Requirements:

· Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
· Applies understanding and knowledge of information systems products and services to assist users Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
· Coordinates referrals to appropriate technical, professional, or service personnel Receives and prioritizes issues and forwards using appropriate escalation procedures Provides functional or task leadership
· Coordinates special projects and system upgrades Briefs customers and/or management on the status of resolution efforts
· Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
· Recommends system or process improvements, including procedures, training, and enhanced documentation May provide occasional functional and technical guidance to less experienced staff.
· The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.
· The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.All other duties as assigned

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Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.

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