Technical Engineer (O365)

Job description

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

Day-to-day responsibilities:

·  Remote Support of End User desktops and laptops, mobile devices;
·  Incident and problem management handling to analyse issues and find solutions and/or workarounds;
·  Resolving critical issues from L2 or directly from customers;
·  Working on resolving of cases reported to Microsoft as SPOC;
·  Ensuring contact with the Manufacturer or a Software Partner;
·  Creating technical documentation (HLD, LLD, RACI);
·  Proactive working to improve environment - automation and platform configuration;
·  Participating in different projects within IT - migration, transformation, improvement, etc.;
·  Maintaining knowledge and sharing experience with other engineers.

 

How does it sound so far?

 

Signs of success

To be successful on the role, you will have great analytical and interpersonal skills and would not be afraid of taking ownership of complex projects and interacting directly with customers. We expect you to advanced skills in project handling, meanwhile maintaining proactive attitude not only solution-based, but also to avoid such cases in future. The person on this role would have innate desire to onboard juniors on baselines and think of ways to develop their skills, meanwhile working with other SME`s on how to develop processes and/or environment to increase customer satisfaction yet be cost efficient.

 

Skills we can't do without:

·  At least 3 years of MS365 Advanced Knowledge and all components overview;
·  Good knowledge of Microsoft Azure;
·  Experience in AD User Management;
·  Troubleshooting skills (hardware and software);
·  Microsoft PowerShell scripting and automation;
·  Excellent level of English.

 

Skills which we believe are nice to have:

·  German Language

 

What we offer:

·  Permanent contract/B2B
·  Remote work
·  Excellent remuneration package
·  Premium health insurance
·  Food vouchers
·  Stores, restaurants and sport centers discounts
·  Home office and additional perks

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.