Technical Engineer

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Job Title:

Technical Expertise

Job Category:

Department/Group:

Location:

Travel Required:

GCM reference code

GCM skill levels

Salary p.a.

Job Description

Responsibilities / Technical skills:

JD -Global Mainframe Operations:

Looking for candidates who have 1 to 2 years of experience in Mainframe operations environment and good understanding of mainframe environment, willing to learn new things and flexible to work in straight night shifts.

Candidate should have excellent verbal and written communication skills in English and should have completed Mainframe System Programming Training.

• Major Responsibilities are Monitoring & Maintaining LPARs and handling Alerts.

• Performing Scheduled Outages, IPL’s and Day light / Clock Changes.

• Preparation of ISO compliant documents about the systems and process.

• Monitoring consoles which includes Production, Quality, Testing and Development.

• Manage JES spool and diagnose hardware and software problem escalating to the support team.

• Responding to WTOR's.

• System Monitoring and Processing, Requests for Fulfillment.

• Communication - inbound and outbound calls, e-mails, paging, etc

• Swap tape drives as needed and vary drives/devices online or offline.

• Perform system health checks

• Perform IPL on all the LPARs during maintenance window and troubleshooting during the IPL.

• Performing health checkups before and after the IPL.

• Monitoring various client’s LPARs using Monitoring tools such as Netcool.

• Handling resource contentions, conflicts on production system

• Providing support in a 24/7 environment.

• Incident, Problem and Change management

• Participating in Client Disaster Recovery activities.

• May need to work in straight/permanent night shifts, depending on the business requirements.

This job requires 1) a high sense of urgency and client oriented or Service Oriented approach towards IT server infrastructure, 2) familiarity with various diverse operating environments, applications and equipment as well as IT Service standards like ISO 20000 and ITIL.

The candidate should be willing to work during day and night shifts, and the weekends/holidays, as per our shift schedule, and business requirement. This position requires the candidate to work in 12 hours 'day' or 'night' shifts (and hence the team members work only for 15 or 16 days in a month). The shift rotates every month from day to night and vice versa. The Shift schedule is prepared based on the business requirement.

Communication skills: Good communication skills

Working Experience: 1 to 2 years

Soft skills: ITIL ( not mandatory)

Approved By:

Mohanraj Ganesan

Date:

16/06/2016

Last Updated By:

Sampath Kumar B R

Date:

16/06/2016

Please note that the GCM reference is provided for information purposes only. The above job description is leading for the stated job title within Global Solutions and effectively replaces, refines, or adds tasks to the original tasks/requirements mentioned in the job description referenced in GCM.

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