Offers “Atos”

35 days agoAtos

ServiceNow Functional Analyst - Italy

  • Roma, ITALY

Job description

ServiceNow Functional Analyst - Italy

Publish Date: Aug 8, 2022


Roma, Lazio, IT-Italy
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Company: Atos

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.




For our offices in Milan, Rome, Bari and Naples and within the ServiceNow Practice of Atos Italia, we’re looking for a ServiceNow Functional Analyst with solid background in at least one of the following ServiceNow modules: ITSM, ITAM, ITOM, SPM, IRM, HRSD, WSD.


The candidate will work in a team and provide process, business and functional analysis, user acceptance test support and training on applications based on ServiceNow as a core technology.

The role provides:

·  Final product quality responsibility;
·  Key users direct interaction;
·  Process, Business and Functional Analyis;
·  Technical Writing based on common process modelling tools and relevant artifacts
·  Solution design covering both functional, applicative and technological aspects
·  User Acceptance Test support
·  Technical Training on the delivered solutions


It is also important to demonstrate the distinctive capabilities to manage relationships in a multidisciplinary context (Business and Technologies).


The preferential selection criteria are:

·  Same role in the consultancy industry for at least 2 years;
·  Business Analysis certifications (IIBA, PMI PBA or equivalent);
·  Scrum Master certification
·  ServiceNow active certifications (San Diego release)

Main ServiceNow required competence is at least one of the following:

·  ITSM processes definition (incident, problem, change, knowledge, request)
·  CMDB and CSDM definition
·  ITAM processes definition (SAM, HAM)
·  SPM processes definition
·  ITOM visibility, health and optimization
·  HR processes definition

As a plus predictive intelligence and machine learning skills are also appreciated.

Project methodology skills are also required, such asAgile Scrum.


Soft Skills

·  Analytical mindset, problem solving oriented;
·  Strong communication and team work attitude;
·  Customer oriented;
·  Leadership;
·  Passion for innovation and information technology.


·  Italian mother tongue, English: good knowledge, written and spoken.


·  Technical degree (Engineering, Physics, Mathematics, Statistics, etc.).


Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Make every future a success.
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