OpenScape Voice Engineer

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Atos Public Safety, an Atos North America company is looking for an L1-L2 OpenScape Voice Engineer. Candidates must be located in the New York/New Jersey metropolitan area.

Roles & Responsibilities
As a Support engineer, you are required learn the product as well as its usage in the real world customer scenarios. You will:

· Become a tech SME for our flagship product family of OpenScape Voice Systems Intelligence.
· Analyze customer problems & service requests and resolve them within agreed service levels
· Use troubleshooting/ debugging techniques and tools to analyze technical problems.
· Engage Development teams for issues that need a resolution through code fixes.
· Increase Self-Help knowledge base, by creating knowledge articles wherever needed.
· Provide feedback to the Development Team on Product feature enhancements. Provide Test cases to the Test Team.
· Product related assistance to Pre-Sales / Sales/Deployment Teams
· Create wikis, blogs, tech-notes, technical trainings, and webcasts for educating Customer and Business Partners
· Provide technical support for critical issues on Weekends/ Public holidays on rotation basis

Skills Required

· In depth Operating Systems / Administration knowledge & experience
· Experience with UNIX / Linux. Troubleshooting computer setups, networking issues. Strong OS concepts, OS Voice Systems, Inter-Process communication, shell scripting.
Computer networks and Network Voice Systems, TCP/IP fundamentals, network protocols. Experience with Virtualization (VMWARE).
· Clear and effective communication skills (oral and written English)
· Excellent email and telephone etiquette
· Listening skills. Analytical and problem solving skills
· Ability to work as a part of a global team, despite the diversity (cultural, geographic and other differences)
· Readiness to work in morning / evening shifts. Weekend of rotation basis
· Analyzed and troubleshoot complex network routing issues
· Analyzed and troubleshoot complex telecommunication protocols and escalate and collect issues.
· SS7 (signaling system 7),
· SIP
· TCP (transmission control protocol)
· MIME (multipurpose Internet mail extensions) and SGCP (signaling gateway control protocol)
· UDP (unified datagram protocol)
· RTP (real time protocol)
· RSVP (reservation control protocol)

Qualifications

· BSC/ Telecommunications
· 5 plus years of successful Experience in related field and successful demonstration of Key Responsibilities and Knowledge
· Demonstrates ability to advance technologies, processes, and practices in area of specialization or discipline.
· An expert on the OpenScape Applications and other application and has successfully implemented several best practices
· Serves as the leading point of authority and/or source of technical/scientific knowledge
· Demonstrates extensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.