Offers “Atos”

Expires soon Atos

Wanted: Problem Coordinator with English

  • Bydgoszcz (Powiat bydgoski)
  • Infra / Networks / Telecom

Job description

About us:

· Leader in digital services with 120,000 employees in 73 countries
· Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
· Official global IT partner of the Olympic and Paralympic Games
· Almost 5000 people employed in8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow,Gdansk, Rzeszow, Lodz

:

As Problem Coordinator you will be responsible for:

· Driving the problem life cycle (from root cause investigation to permanent solution) in adherence with global and local requirements
· Tracking Problems and corrective actions to agreed global and local SLAs
· Acting as an interface between processes and technical groups
· Analysing trends, incidents peaks to identify potential problems

Why Problem Management team?
Problem Management interfaces with all other ITIL processes, it’s good starting point for career in IT company. We provide knowledge transfer, know-how and framework for day to day tasks from experienced Problem Managers. Life-work balance is very important for us therefore we offer flexible working environment (home office possible from initial contract).

You are an ideal candidate if you have:

· English fluent in speaking and writing
· Awareness of problem life cycle, related to day to day activities.
· Excellent communication, openness and readiness to grow (including foreign languages)
· Ability to work independently and in the group

Nice to have:

· ITIL Foundation
· Experience of specific Service Management toolset
· Proficiency with MS Excel, PowerPoint, Word

What do we offer:

· Remote working
· Private medical care including dental care
· Training and development programs
· Foreign languages learning
· Relocation allowance
· Referral bonus
· Private life and travel insurance
· Medicover Benefits System (including Multisport)
· Commuting contribution
· Worldwide career opportunities

We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website: https://atos.net/pl/polska/gdpr .

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