AV / IT Support Technician

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Overview

The AV / IT Support Technician is responsible for providing high quality customer service and technical support for all foundation audio/visual and client solutions. The AV / IT Support Technician relies on experience and judgment as well as preestablished procedures and instructions to identify, research and resolve technical problems.

Supported functions include hardware configuration, presentations, video teleconferences and customer engagement. The role is accountable for ensuring a positive user experience with all supported technologies, from AV equipment and mobile device to desktop support of customer laptops and peripherals.

Responsibilities

· Provide high quality customer service for all audio/visual events and end user client hardware requests.
· Provide technical support for all Audio/Visual related systems including but not limited to display devices, projectors, video teleconferencing (VTC) and Crestron control systems using documented procedures and tools.
· Provide comprehensive audio/visual support for foundation meetings and events including setup, testing, operation and removal of AV equipment, configuration of conference room and event spaces and audio or video conferencing needs.
· Assist users with connectivity to various AV conferencing solutions (Skype for Business, ZOOM, Blue Jeans and/or other related platforms)
· In depth knowledge and support experience with industry standard VTC systems (particularly Polycom, Cisco and Tandberg), conference phone solutions and audio/visual hardware platforms.
· Perform regular testing/maintenance/upgrades of all internal AV systems
· Record problem symptoms and status information in a timely fashion and communicate internally within IT and externally with the customer through problem resolution.
· Perform metrics reporting as necessary for customer engagements and system outages.
· Maintain up-to-date inventory of all applicable hardware & software.
· Proven ability to support IT components (Client & Mobile Hardware / Software), Windows, IOS, Android and Office.
· Operation and troubleshooting of Laptop, PC, Printer and Mobile devices.
· Provide support to office and remote users using ZenDesk ticketing system, while escalating tickets as necessary to the appropriate support teams.

Qualifications

The successful candidate will possess the following combination of experience, knowledge and skills:

· Minimum three years of direct work experience with AV and video teleconferencing solutions and technologies
· Crestron DM and RL experience
· In-depth knowledge of Skype for Business, ZOOM or Blue Jeans products, operational activities and engineering
· Understanding of and ability to troubleshoot signal path for audio and video
· Must be able to read and interpret AV drawings
· Experience with networked AV technology
· Customer support experience via a help desk / service desk model
· Experience troubleshooting a wide range of IT problems
· Working knowledge of MS operating systems (Windows 10) and applications (Office 2016, O365)
· Solid understanding of networking concepts, including VoIP
· Ability and desire to provide extraordinary customer-service to internal customers
· Ability to work independently and in a dynamic environment
· Strong verbal and written interpersonal communications skills and ability to deal effectively with customers, peers and management.
· Strong problem solving and organizational skills.
· Ability to lift 50lbs or more
· AVIXA/CTS, Crestron, Extron, and/or Microsoft Certifications are a plus

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.