Hypercare Agent - MDW

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Hypercare Agent Responsibilities:

Mandatory Tasks

· Following agreed procedures, receives requests for assistance from users in a pleasant and professional manner. Maintains accurate log entries of requests with fault details and contact information.
· Following agreed procedures, searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log.
· Following agreed procedures, responds to requests for assistance by providing information to enable callers to solve their problems. Maintains accurate log entries of contact with resolution details and follow-up information.
· By adherence to escalation procedures, promptly allocates unresolved calls as appropriate.
· Maintains the log and advises users of actions taken.

Optional Tasks

· Following agreed procedures, maintains and reports up to date and accurate inventory information on the organization's ICT assets.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.