Offers “Atos”

Expires soon Atos

Front Line Customer Support Analyst

  • Intermediate level job
  • Wolverhampton (West Midlands)
  • Administration

Job description

Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry. Worldline delivers new generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Key actor for B2B2C industries in 20 countries, with over 40 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market.

Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support. Worldline activities are organized around three axes: Merchant Services & Terminals, Mobility & e-Transactional Services, Financial Processing & Software Licensing. Worldline employs more than 8,600 people worldwide and generated 1.22 billion euros revenues in 2015. Worldline is an Atos company.

Job Description

This position will be based in Wolverhampton.

you will be working as part of a small service desk team supporting the various business account contracts. This is a fast paced environment working to set SLA’s working as part of a team. The team works to high professional standards to meet high expectations from our customers. We are able to offer training on bespoke systems that we support. Career development opportunities are also possible.

Responsibilities:

· Acting as the first point of contact to both internal and external customers
· Managing incoming telephone calls/queries to Company SLA standards
· Managing outgoing telephone calls/queries where necessary
· Managing Clients’ e-mails to Company SLA standards
· Dealing with all written and verbal queries in line with data protection requirements
· Completing General Administration duties in line with Company SLA standards, including documenting invoices, updating spreadsheets and filing

Job Requirements

Competencies and soft skills required for the role:

· Delivery Focus
· People focus
· Team working
· Communication

Broad skills categories applicable to the role:

· Database Administration
· System Management
· Information Analysis
· Administration
· Customer Contact Centre Services

Desirable criteria:

· Capability to work on own initiative – to be able to work and make calculated decisions

Why work at Worldline?
Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Worldline. Not only do they represent our Human Capital, they are also key players in our success. We make managing our talents a major asset in the success of our business.
But, at Worldline, we do more than just managing our talents. It is our top priority to involve them, inspire them, and develop them. In line with our guiding principle “Build your career and grow with us”, it is our mission to ensure that their potential can grow and flourish through the numerous development programs and career opportunities we offer.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.

Make every future a success.
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