Digital Workplace Automation Engineer

Job description

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

US Wide role

 

We are looking for a Modern Digital Workplace engineer. This is a hands-on position that will create scripting for automation chat bots, self-healing, and proactive end user computer analytics of the digital workplace experience for our customers.

The desired candidate must be a self-starter who will review existing process and create process where needed to establish a repeatable practice.

You will work to expand knowledge of services, products, and troubleshooting techniques, analyze call center and field services data, and focus on creating / improving processes to automate, shift left, eliminate or drive incidents to self-help.

Utilizing Atos existing tools, create and drive scripting of automation scripts for intelligent chat bot resolution, virtual tech bar experience, lowest cost touch resolution and proactive self-healing through end user computer analytics.    

 

Core responsibilities are:  

• Analyze data sets to determine the most impactful opportunities to improve services through self-healing, automation, predictive support, and self-help.

• Working closely with process analysts, knowledge managers, and field services, review data and script to resolve and create self-help, AI chat creation.

• In depth knowledge of scripting, remote control, pw reset tooling, end user computer analytics, zero touch install, mobile and social technologies.

• Establish, then mature a modern digital workplace practice that is repeatable and easily layered into all accounts with disparate technologies. Collaborate with other towers to ensure service delivery excellence throughout the organization.

 

Minimum qualification:

1-3 years of experience in scripting, remote control, pw reset tooling, end user computer analytics, zero touch install, AI chat creation, mobile and social technologies.

 

 

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Nearest Major Market: Irving
Nearest Secondary Market: Dallas