Chargé de clientèle grands comptes (F/H)

Job description

equensWorldline is one of the leading and most innovative payment service providers in Europe. As experts in financial processing and software licensing we provide services to fulfill all needs of the dynamic European payments market. Innovation is high on our agenda, as the payments industry is rapidly evolving. That’s why we foster the development of new and innovative solutions, such as instant payments, contactless payments, mobile payment solutions and digital identity services, allowing our clients to cater for the shifting needs and increasing demands of their customers. Each year we process billions of payments, point-of-sale and ATM transactions. Obviously, all those transactions must be processed seamlessly, securely and efficiently. And that’s what we do. Being a central pillar of the Worldline Group, it’s our ambition to support our clients in keeping up with the rapidly shifting needs and increasing demands of their customers. A challenging job, as the European payments market – and therefore also our organization – is subject to continuous change. equensWorldline is a truly European company with office locations in multiple countries and a broad, international client base in numerous countries across Europe.

 Dans l’objectif de renforcer nos équipes évoluant autour des paiements monétiques, nous recherchons un(e) chargé(e) de clientèle. Vous serez amené à travailler avec des clients du monde bancaire français mais également à l’international. Nos activités sont de type Front Office mais également Back Office sur l’acquisition de transactions bancaires.

Les principales missions:

·  Prendre en charge la communication avec le client sur des demandes spécifiques
·  Analyser avec l'équipe exploitation les incidents bloquants et réaliser les rapports afférents
·  Réaliser des propositions commerciales sur les demandes prévues au catalogues des services et suivre/rendre compte sur l’implémentation de ces demandes.
·  Participer au maintien à jour du catalogue des services
·  Analyser et transmettre les rapports sur les volumes traités par le système
·  Participer à l’analyse des indicateurs de service
·  Organiser et animer les comités d’exploitation client (COMEX)
·  Suivre l’avancement des actions COMEX dont les actions d’améliorations du niveau de service de la production
·  Participer à la rédaction des procédures internes
·  S’assurer de la bonne facturation des services rendus.

 

Profil / Compétences requises:

·  Enseignement supérieur, école de commerce ou équivalent
·  Sens du service au client
·  Bon relationnel interne et externe
·  Esprit d’analyse
·  Bon rédactionnel
·  Autonomie et sens de la priorisation

 Le poste est proposé dans la région Centre, basé à Blois.

 

Why work at equensWorldline?
Our culture is informal. Within our company, teamwork and clarity are very important, as well as customer-focus and a result-oriented approach. And of course…pleasure in our work! We work closely together with our colleagues in the different countries. English is our common language. As a result you really experience that you are part of a European, international company.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
 equensWorldline does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.