CCS - Level 2 Cisco Voice IPT

Job description

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

Cisco Level 2 Engineer

Location: Pune, India only due to customer restrictions.

Responsibilities:
This position is for a Level 2 Cisco Voice IPT Engineer who will be part of the Global Voice Operations team responsible for delivery of managed telephony infrastructure services.  As a Level 2 engineer responsibilities will include:
• Administration, configuration, implementation, operation and maintenance of Cisco VoIP and Messaging platforms.
• Administration, configuration, implementation, and maintenance of additional Cisco Call Center based telephony and application infrastructure.
• Tier 2 troubleshooting skills, including voice quality and network QoS.
• Resolving standard and complex incidents, service requests, and problems.
• Working with Telecom providers and 3rd party hardware/software maintenance vendors.
• Communicate Voice network status and provide quality documentation.    
• Attend daily/weekly meetings and interact regularly with management, customers and incumbents to constantly improve Voice Engineering services.
• Support of 24x7 business critical platforms and accounts.

Technical skills:
• Ability to implement, configure, operate, and administer Cisco based VoIP Voice and Messaging platforms which include Cisco Unified Communication Manager, Unified Contact Center, Unity Unified Messaging, Gateways, Jabber Presence, and Softphone.
• 3+ years experience providing Voice Operations support services in a mid to large size organization supporting a variety of vendor platforms and technologies.
• Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks, SIP)
• Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN
• Understanding and/or supporting QoS, MPLS, VLANs, Multicast solutions.

Communication skills:
Good communication with English language.  Should be able to speak fluently and understand the client communication very well.

Education & Certification:
• Degree in Engineering or Computer Science or equivalent experience.
• Voice Industry or Vendor Platform Certifications. Cisco CCNA Collaboration or equivalent certification/training essential.
• ITIL Foundation Certification preferred.
 
Soft Skills:
• Ability to prioritize and achieve results while working on several simultaneous tasks and high profile activities.
• Strong problem solving skills--ability to assess a problem and quickly determine an effective course of action.
• Strong Customer Service focus.
• Ability to communicate clearly with internal and customer management, peers and vendors. 
• Strong English written and verbal communication, listening, and presentation skills.
• Ability to develop documentation(technical and work level instructions).

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.