BPO_GMS_MCS_Officer_GCM02

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Job Description: SMS BPO - Semi Voice

Roles & Responsibilities:

· To manage call or workflow process queues and resource utilization through scheduling and workforce deployment.
· To schedule jobs for field staff and liaise with field which includes chasing the field team to get the job outcomes and update in the system.
· To coordinate with the field team manager to ensure field optimization.
· To typically use workflow management tools and platform.
· To handle query resolution from the internal teams.
· To efficiently pull out/verify/update information and close transactions in the prescribed formats on the internal systems.
· They typically go through pre - process and process training prior to production.

Competencies Required

· Ability to learn the relevant process as per the specified plan & undergo future cross-trainings as per the business requirement.
· Possess good communication skills – oral & written.
· Demonstrate working knowledge on MS Office applications.
· Analytical skills & Logical reasoning.
· Basic keyboard skills
· Ability to work in a team – be a team player.
· Be result oriented and quality conscious.
· Have a customer centric approach.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.