Big Data HEP Support 24x7

Job description

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

 

 

The Big Data - High End Platform is looking for new team members who are willing to learn more about the IT domain and its processes. We are looking for motivated and enthusiastic people who want to start a challenging career in IT. Our team awaits you !

 

The Big Data - High End Platform global service & engineering role is expected to fullfill all the responsabilities in the realms of monitoring, implementing changes, reacting to incidents, customer interaction & handling, communication with internal teams, in order to ensure contractual engineering related tasks for the BD-HEP hardware product line. As an 24x7 support engineer you are expected to bring great English communication skills (both written and spoken) together with IT skills such as O365, hardware, software and ITIL principles. The role is part of a global team and reporting tasks will be done for multiple stakeholders in respect to the necessities of the BD-HEP service line. Work will be done accordingly from the GLOBAL 24x7 support team.

 

Activities will include :
Technical configurations, configuration pricing, technical support to local presales for technical bid proposals 
Handling L1 incidents 
Creation and delivery of presales training to local presales and GBU.
A special focus will be put on the Partner Channel Support (Dell, HDS, CISCO …) in coordination with the Channel Manager inside “Server & Appliances” team, with the deal desk dedicated to these channel.

Job Requirements:

Preferable a qualified degree in the STEM field or an equivalent professional education 
Basic knowledge of IT principles and techniques 
Theoretical knowledge of HPC/Big Data principles & architecture 
Good working knowledge in English language with an interest in getting to the point quickly. 
Strong customer service orientation with distinct organizational skills. 
Strong analytical mindset 

Interface with on site engineers worldwide

Flexibility and availability for 24/7 shift schedule.
Knowledge of French or German is a plus. 

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.