ATM Service Design Architect

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Main Purpose of Job

The Service Design Architect will have a detailed knowledge of technology, augmented by demonstrable digital strategy and agile delivery experience, with a proven record of delivery for service architecture solutions within large-scale enterprise and cloud environments.

The key responsibilities for the role are:

· Defining and shaping the new service model for Cloud native explainations
· Setting the operational acceptance criteria for projects delivered by the Atos Centre of Excellence
· Design the suite of KPIS that will be included with the contract for application lifecycle management
· Creation of Service Architectures that maximise the efficiency of all support scenarios whilst minimising the costs for Service Delivery
· Design and shaping of service levels and contract service schedules

Key Skills

The key skills for the role:

· Service Design – Bridging ITSM/Devops methodology (Continuous integration/Continuous deployment vs Release management/Configuration management, Bug Fixing vs Incident Management etc)
· Design Thinking
· Transitioning into Agile application management delivery model.
· Ability to propose Business KPI’s & appropriate IT KPI’s for Devops delivery model
· Presales experience & Solution designing.
· Certified in AWS Sysops/Devops/Solution Architect.
· Experience in managing Application life cycle engagement.
· Service Acceptance.
· Distributed Delivery expert - Anchoring delivery from various factories.
· Streamlining the alignment with InfoSec

Leadership Values and Behaviours

As part of the changes within B&PS and the Technology Practice, we will continue to measure an individual’s overall performance but will also examine the values and behaviours of our leaders. This is to ensure we have the very best role models, setting a consistent example right from the very top of our Practice. To deliver the Transformative change required, we need these behaviours to cascade outwards across the teams and colleagues.

Trust

· Acts with integrity and high personal standards in dealings with others.
· Treats others with respect, openness, honesty and fairness (empathy).

•Says what they mean; walks the talk.

· Accepts responsibility rather than apportioning blame.
· Creates the right blend of support and challenge – for self and others.

Building Relationships

· Adds values and builds true partnerships.
· Effectively manages expectations to achieve a positive outcome.
· Makes a strong positive impact and professional impression.
· Builds effective networks (internally and externally).
· Effectively communicates with Clients and key stakeholders.
· Manages, maintains and promotes each relationship to deliver added value solutions and maximise growth potential.
· Questions carefully facts or opinions to find the underlying expectations of a client or customer and help identify future requirements.
· Pro-actively manage all stakeholders throughout the sales, contract renewal or tender processes.
· Motivate others to meet and exceed customer service standards by creating the right working environment and relationships.

Excellence

· Passionate about delivering service excellence and putting the Client / Customer first.
· Works hard to get it right first time and keep promises and commitments to others.
· Pro-actively takes actions and works with others to enhance performance & reputation.
· Takes ownership for problems and finds solutions to them.
· Will challenge the status quo and perceived wisdom in an appropriate manner, seeking to suggest a positive next step or solution rather than only debate the challenges.
· Constantly searches for opportunities to add value and reduce costs for the Business.
· Continuously learns and improves from experience and shares this actively with others.
· Involves and leverages knowledge of others in decision making and problem solving.
· Makes decisions by evaluating options and uses commercial and market awareness to make appropriate recommendations.
· Effective use of own time and commits to realistic deadlines.

Belief

· Is passionate about technology and believes in what we do and who we are in Atos; “helping to improve the lives of thousands of people through the smart delivery of new technologies ”.
· Champions collaboration across the business for the benefit of Clients and Customers.
· Consistently demonstrates the ATOS Group Values, even when under pressure.

People

· Acts as a role model to others, with a clear personal brand.
· Positive, enthusiastic and supportive of others.
· Promotes teamwork and works effectively with others to achieve wider goals.
· Leads by sharing good practice, knowledge and experience with others.
· Embraces challenges and responds quickly and positively to change.
· Is receptive, flexible and resilient.
· Adopts personal style to suit the situation and needs of others.
· Leads, coaches and develops others to reach their full potential.

Compensation and Benefits
A great incentive to join the Atos team is the market competitive range of benefits that the Company provides. These include a competitive salary, as well as a number of core benefits, such as; 25 days annual leave plus bank holidays; private medical insurance, which all new starters will be automatically opted into; an attractive stakeholder pension scheme, with employer contributions of up to 10% basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and Season Ticket Loan. In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.