Assistant/Associate Manager

Job description

FP&A Controlling

GCM-5 Contract Management Specialist II

Job Description

• Ensure up to date process documentation related to resource unit collection process

• Collect and report on monthly billing data ensuring consistency between various requests and that all data submitted is properly reviewed and approved

• Support Account Service Teams to ensure efficient and effective contract support

• Responsible for complete and accurate customer invoicing

• Support the systems behind internal business processes such as analysis of billing data and contract analysis for key business performance. Assess and make recommendations for systems improvement solutions.

• Transition: implement billing processes and structure for new customers according to ATOS policies and process

• Support process improvements and other special projects

Job Requirements

• Knowledge of business and finance

• Strong oral and written communication skills, effective in educating colleagues

• Able to perform trend analysis

• Able to assess data integrity, identify root causes and develop correct actions

• Able to design, develop and administer transactional and analytical data constructs/structure

• Required to be advanced user with Excel, Analytics, and Access. Proficient use of MS Office , SharePoint

• Aware of relational database concepts; record layouts and data models residing in multiple systems

• IT infrastructure outsourcing experience with exposure to high value services (e.g. Infrastructure: Servers, Storage, Windows, Linux/Unix, Workplace services).

• Ability to drive process improvements

• Hands-on experience in reporting/analytics for IT Operations or Service delivery and use of reporting tools (ITIL experience or ITIL Certified)

• Experience reading and understanding RU/Billing contracts

• IT infrastructure outsourcing experience with exposure to high value services (e.g. Infrastructure: Servers, Storage, Windows, Linux/Unix, Workplace services), knowledge of a plus

• Ability to identify process gaps

• Basic knowledge in reporting/analytics for IT Operations or Service delivery and use of reporting tools
• Experience reading and understanding RU/Billing definitions/contracts