Application Support Specialist

Job description

Job Description

Requisition ID: 1905720388W

Primary Job Function

The Application Support Specialist (ASS) will provide System Operator Training and application support for new refractive, cataract laser installations or upgrades, Phaco and OSD systems . He/She will also provide optimization and problem-solving support for existing users, e.g. sites experiencing sub-optimal clinical results. The ASS will also be responsible for demonstrating laser equipment at exhibitions and carrying out system demonstrations as directed by his/her manager(s). The role will involve significant travel (minimum 50%) also within Europe.

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Provide on-site system operator training

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Provide on-site optimization training and follow-up

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Provide telephone support

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Demonstrate equipment at trade shows and other offsite events

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Provide Sales Training and/or demonstrate equipment for Sales Staff at discretion of manager

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Provide management information to manager(s) about current trends in the field

Core Job Responsibilities

Support local country activities (internal and external) at J&J's Vision Experience Centre (customer trainings, wet labs..).

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Provide booth support at major European congresses

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Provide sales training and/or demonstrate equipment to local commercial teams at discretion of manager

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Provide optimization and problem-solving support for existing users, e.g. at sites experiencing sub-optimal clinical results

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Supporting focus countries and projects at manager discretion

Desired profile

Qualifications

·  2-4 years application support experience in the area of refractive surgery, Femtosecond lasers & cataract surgery
·  Training and/or teaching experience preferred
·  Fluent English required. Another European language advantageous
·  Must possess and maintain extremely high and detailed knowledge of key products
·  Must possess good communication skills towards decision makers
·  Must possess strong presentation and customer service skills
·  Must display excellent problem-solving skills
·  Must display exceptional Operating Room etiquette
·  Should be able to work independently
·  Should possess good reporting and management communication skills
·  Must be flexible toward management and customer needs with regard to work scheduling
·  Willingness to travel frequently
Primary Location
Turkey-Istanbul-Istanbul-
Organization
Johnson & Johnson Sihhi Malzeme Ltd. (7347)
Job Function
Selling
Requisition ID
1905720388W