Habitat Customer Service Agent - Widnes

Job description

  Salary
£8.82 per hour
·  Role area
Contact Centre
·  Contract type
Permanent
·  Job reference
HRGRD325774
·  Location
Widnes
WA8 8HS
· 
Location: Widnes

Salary: £8.82p/h

Our iconic and stylish British brand Habitat has a number of exciting opportunities within our customer services team.

Here in Widnes, our dedicated team handle every aspect of the customer journey for Habitat, including contact by phone and email. As part of Habitat, you’ll be devoted to providing the outstanding service our customers deserve. In return, we’ll give you a first-class, fully supported training programme so you can hit the ground running and be an essential part of our continued success and join our enthusiastic team members here at Habitat!

You might already have customer service experience and you’re looking to develop into new areas or to refine your skills and become the expert in your field. Or you might be looking for your first step onto the career ladder, and you’re bringing your passion for great customer service to the table.

You will:

Engage and build rapport with customers over a variety of channels, including telephone, email, live chat, and social media
Make sure customers receive the highest level of customer service at all times, whether they’re placing an order, chasing a delivery, or just asking a question
Take ownership to drive your own development with support from your line manager. This could mean taking on training for new skills or teams, or it could be looking for opportunities to add value to the customer journey within your current role
Bring a personalised approach to the customer journey, and be the voice and personality of our brand at all times, whether that’s Argos, Habitat, or Tu Clothing
Contribute to positive team spirit, listening to and supporting your colleagues by sharing knowledge and best practice
Have a positive change mind-set, seeing change as an efficient way to move things forward

This is a permanent role after a successful 6 month fixed probation period. You will be working 30-35 hours per week on a variety of flexible shift patterns between our opening hours which are;

Monday – Friday, 08:00 – 20:00

Saturday, 09:00 – 17:00

Sunday, 10:00 – 16:00

The Benefits

Our company benefits include a holiday allowance of 24 days per year (pro rata), staff discount in Argos/Habitat/Sainsbury’s (available after 3 months’ service), on site canteen, free parking, optional company pension scheme, relaxed dress code and the chance to work in a fun and friendly environment. As long you are willing we will invest in your potential and develop your skills for a career that fits with your own aspirations.

Argos is synonymous with the British high street with over 850 stores in the UK and Ireland. It is now also a leading multi-channel retailer with over 900 million website visits last year and over 6 million app downloads and generates in excess £2 billion in sales through its online channels alone. Recently Argos joined with the J Sainsbury’s group meaning that there are many exciting times ahead and the career development opportunities that we can offer are unparalleled.