Gift Card Operations Manager HRGNQ302375 Milton Keynes Posted 2 weeks ago
Milton Keynes (Milton Keynes) Marketing
Job description
Role area
Buying & Merchandising
· Contract type
Permanent
· Job reference
HRGNQ302375
· Location
Milton Keynes
MK9 2NW
· As a Gift Card Operations Manager your responsibilities will be:
B2B Gift Card
Define, create and maintain the documentation of all current operational processes relating to Gifting within Argos B2B
Review and rate the performance of current operational processes, prioritise improvements in to a transformation plan focussing on the control and understanding of costs.
Continually review processes to understand opportunities for cost savings and customer journey improvements
Gift Card Malls
Continual review and ensure Gift Card placement within malls is sufficient for our brand
Define the opportunities for additional placement and promotions, reviewing against commercials to understand return on investment
Consumer Gift Cards
Define, create and maintain the documentation of all current operational processes relating to Gifting within consumer businesses
Drive the sales and marketing of the consumer Gift Card through the relevant stakeholder engagement
Multi Retailer Vouchers
Manage and maintain the store acceptance procedures for Multi Retailer Gift Vouchers
Working with Shrinkage and Compliance look to reduce the % of fraud acceptance within Multi Retailer Vouchers to reduce business losses
Marketing / Promotional Gift Cards
Create and maintain the documentation of all current operational processes relating to Gift Cards being used within Marketing / Promotional campaigns across the business
Review and rate the performance of current operational processes, prioritise improvements in to a transformation plan working with marketing to meet their needs and ensuring this improves customer journey and promotional offerings
How you will succeed:
Process re-alignment to the automated digital strategy for Gifting
Physical card usage under control, wastage reduced or removed, volumes trackable by channel and store – aligned to sales trends
Gifting understood throughout Argos channels, with Gift card consistently playing a part in Argos Trading, Marketing and Customer Service strategies
Migrate all B2B client ordering to a self-service solution within 12 months, driving improved client experience and reducing operating cost
Cost and service effective management of 3rd Party Fulfilment Supplier
Effective visual marketing and placement of the Gift Card product