Account Manager

Job description

The Account Manager is responsible for establishing deep, mutually beneficial and long lasting relationships with Clients. By developing an in-depth understanding of the customer's organization and industry and applying knowledge of the Interceptas Platform, Merchant Services business, Account Managers serve as consultants and Client advocates to provide strategic solutions to enable Client success.

· Manage relationships with a portfolio of Clients
· Establish and build strong relationships through consistent interaction with Clients regarding their business model, industry, marketplace and the challenges they face
· Elevate, deepen, and broaden relationships within each Client and maintain a thorough and up to date understanding of their business and goals
· Provide proactive consultation to improve Client satisfaction
· Develop and execute strategic account plans to enable Clients to achieve their business goals
· Deliver meaningful and actionable Client performance reviews
· Enable fast resolution of Client concerns
· Serve as a Client advocate internally

Desired profile

·  3+ years Fraud Risk Consulting or Relevant Payment industry experience
·  Strong consultative skills with a demonstrated ability to establish, maintain, and deepen partnerships with customers
·  Exceptional organizational, presentation, and communication skills both verbal and written
·  Strong negotiation, influencing and collaboration skills are required.
·  Must be highly customer focused, a self starter and a results-driven individual
·  Must have the ability to build a value proposition through effective probing and understanding of the customer's business model in addition to strong presentation/negotiation skills and the ability to build rapport and credibility
·  Proven success of influencing and collaborating with C-level decision makers
·  Prefer Interceptas system experience
·  Location Preferences: Itasca, IL (Accertify's Corporate Office Location) or Boston, MA (Remote)

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.