Lead Voice & Accent Trainer

Job description

This is a Band 30 position.

Facilitate Classroom / WBT Sessions for New Hire's Ability to Effectively Conduct a Training Needs Analysis.

Provide Coaching and Feedback to CCAs From Classroom To Through Graduation.

Preparation of IDPs and Action Plans As Needed For CCAs.

Preparation of Training Presentations / Questionnaires.

Completion of All Compliance / Mandatory Training As Per SLA.

Drive Employee Engagement with the New Hires.

Liaison with Departments Such As BUSA/ HR / IPO / Payroll / Transport to Ensure a Smooth Learning Experience.

Prepare and Send Requests / Reports to the Departments as Per SLA

This role may be subject to additional background verification checks.

Desired profile

Certified in delivering Communication/Culture/V&A Training.
Excellent communication skills.
Graduate in any discipline Minimum 3 Years of Work Experience
Excellent Communication and Presentation Skills.

Passionate About Customer Service & Relationship Care

Demonstrated Mentoring And Coaching Skills.

Strong Interpersonal Skills And Ability To Interact At All Levels.
Ability to Work Flexible Schedules and Shifts

Has Knowledge of Adult Learning Principles