Customer Care Professional

Job description

If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you.

As a Customer Care Professional, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of customers.

Our unique servicing philosophy, Relationship Care® puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.

American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries and solving customer issues, while celebrating their value to us.

As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

As part of the team, you will have access to some industry leading benefits:
· Work free birthday.
· A supportive team, service oriented environment, subsidised gym memberships and centrally located CBD offices.
· Career opportunities across the broader American Express business, including domestic and international positions.
· Penalty rates will apply for any weekend and public holiday shifts.

What would you do every day as a Customer Care Professional?

· Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
· Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
· Grow and nurture customer relationships on every interaction that results in measurable Customer value Document necessary account information and offer custom solutions that benefit the customer Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Desired profile

Here are the skills and experiences we are looking for. Do these describe you?

·  Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
·  Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
·  Demonstrated consultative experience, ability to influence and resourceful.
·  Creative problem-solving, eager to find customized solutions.
·  Experience owning or working in a small business a plus
·  This position operates in a 7 day a week environment and we are specifically hiring for full time positions
·  High school diploma or equivalent required. Bachelor's degree preferred.
·  Language - English. Ability to speak a second language beneficial.