Collections Specialist

Job description

Job Responsibilities:
Key responsibilities include, but is not limited to the following:
1. Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact.
2. Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via TBASS scores.
3. Meet metrics on TBASS, quality, contact rate and collection.
4. Shift 24X7

This role may be subject to additional background verification checks.

Desired profile

Qualifications:

1. Graduate with 1-3 years of experience.
2. Multi-skilled across card platforms/products is preferable.
3. Should display a penchant for Result Orientation & Personal Accountability.
4. Excellent Interpersonal, Relationship Building, Presentation & Communication Skills (Written & Verbal).
5. Should possess sound Analytical, Decision Making and Problem Solving Skills.
6. Proficiency in MS Office - Excel, PowerPoint and Word preferred.
7. Strong Team Player with high level of integrity.
8. Strong Knowledge of American Express Product, Policies & Procedures.
9. Change Management Ability & self-motivating skills.
10. Demonstrated ability to work effectively within a team environment as well as independently.