Training Coordinator, Global Work Authorization

Job description

DESCRIPTION

Job Description:

The Regional Training Coordinator role is an advocate for continuous learning and development for the Global Work Authorization (GWA) team in India. They play a pivotal role, as they will support introducing new hires to the Amazon culture and work hand in hand with associates, process leads and team managers within the GWA organization to drive talent and skill development within the business alongside performance and capability improvement. In essence, this role will be responsible for facilitating learning and training for regional GWA employees (Americas or EMEA/APAC) and serve as a role model and mentor for them. A successful Training Coordinator will build effective working relationships with stakeholders and all team members within the organization to establish a healthy learning culture.

Responsibilities:

· Develop, assess and facilitate training for new and current employees, including team manager and lead roles
· Manage the logistics of learning and create an effective learning environment that includes successful knowledge transfer and learning measurement
· Hone capability to design training materials, bridge gaps in learning design or content and facilitate learning by organizing and presenting material in a way that is optimal for the target learner group
· Work closely with stakeholders and relevant team members for preparation, development & coordination of training events
· Thorough with training needs identification and analysis; effectively collaborate with stakeholders and extended teams across the organization including Global Quality team to ensure learning content and information is accurate, updated and meets the current needs of the organization
· Contributes to continuous learning improvement and additional training projects as required and ensures learning content is customized to meet local needs
· Builds strong trust with peer(s) across the global team and collaborates on global learning projects ·Maintains information about new learning launches, events and performance support materials
· Owns reporting for learning on all training sessions, attendance, learner feedback etc.
· Provides coaching and support for subject matter experts in the area of process training
· Solves problems, reacts quickly and productively, serves as a resource for specific problems and undertakes appropriate steps to resolve

PREFERRED QUALIFICATIONS

Preferred Qualifications

· In-depth knowledge & experience in performance evaluation and driving metrics
· Experience with basic instructional design and content design tools such as Storyline
· Experience in facilitating vILT and webinars
· Knowledge of Adobe connect or similar tools
· Experience working with LMS and LRS tools

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications

·4+ yrs of Knowledge Management/ Process Training / Learning and Development Experience
· 2 years+ experience of working in a Shared Service Center, Human Resources or Corporate Organization
· Demonstrates expertise in learning content development
· Conversant in basic learning principles and methodologies, and their practical applications
· Basic leadership skills and coaching and mentoring experience
· Excellent verbal and written communication skills
· Strong command of Microsoft Office including Excel, SharePoint, Word and PowerPoint
· Ability to clearly communicate complex information and to effectively motivate small and large groups