Support Engineer - Infrastructure Systems

Job description

DESCRIPTION

Amazon.com is looking for best-in-class Systems Support Engineers to maintain and build one of the world's largest systems infrastructure. In Amazon Web Services (http://aws.amazon.com), our goal is to become “The Infrastructure Platform” to the world. Our customers expect the highest quality and reliability for their services. As we expand at a tremendous rate it is our responsibility to exceed these expectations by driving innovative ways to automate and scale our services and data centers. Expect talented, motivated, intense, and interesting co-workers; your compensation will include meaningful equity ownership, growth, and the opportunity to build things that can potentially change the world.

As a Systems Support Engineer working within AWS Infrastructure you will:
· Support a number of tools and services related to data center operations
· Have end to end ownership of projects
· Build and rollout of infrastructure across multiple global regions
· Create processes that can be leveraged to help drive efficiencies and quality
· Work closely with our internal customers to help alleviate their problems
· Drive operational excellence
· Work on a variety of hardware platforms across multiple vendors

Our ideal candidate is highly autonomous, possesses strong written and verbal communication skills, adapts quickly to new technologies, and has high career growth potential. There's ample opportunity, we want you to take advantage of it! The desire and ability to work in a fast paced, collaborative environment is essential.

Work hard, have fun, make history!

Desired profile

BASIC QUALIFICATIONS

* This position requires that the candidate selected be a U.S. citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.
- Open to working shifts, including overnight shifts
- Minimum 1 year of Linux/Unix System Support experience
- Superior technical aptitude, written and oral communications skills
- Ability to deal effectively with people at different levels and in different situations
- An understanding of technical issues, both hardware and software
- An understanding in scripting (Perl, Python, etc)
- An understanding in writing automation scripts and self-service tools
- An understanding of working in mission-critical, operations support environment
- An understanding in network diagnostic tools
- An understanding in TCP/IP and routing protocols
- Ability to develop clear, concise documentation.
- Ability to interact with internal and external teams to diagnose and solve technical problems
- Passion for process improvement and customer service