Sr. UX Researcher - Device and Services Design Group

Job description

DESCRIPTION

The Amazon Device and Services Design Group (DDG) is looking for a highly experienced and motivated design researcher to raise the bar on research at Amazon.

DDG is looking for help gathering and communicating key insights that guide the product development process from ideation to launch, and conducting strategic generative research that shapes product roadmaps and sparks ideas for new products and services.

Our UX team operates with a broad mandate across several businesses; the ability to work with minimal direction, strong leadership and communication skills will be essential for the successful candidate. This position will work on overlapping projects, so strong organizational skills with the ability to multi-task are critical. The ideal candidate will be comfortable with a high degree of ambiguity and will be able to thrive in a resource constrained environment.

We are a fast-moving organization, and the successful candidate will therefore need to be nimble, creative, and have a pragmatic approach to user research. Experience working with first generation software products is highly desirable, as this will help the design researcher to prioritize research activities and proactively identify important areas in the designs which will require research guidance.

Responsibilities:
· Design and conduct qualitative and ethnographic studies that inform product concepts; translate data into results that have a clear, direct impact on design.
· Advise partners and team members on research opportunities and best practices at various stages of the product cycle.
· Effectively communicate customer insights to diverse audiences through writing and presentations; represent user research in product discussions.
· Manage your own process: Identify and execute on high-impact projects, triage external requests, and bring projects to conclusion in time for the results to be useful.
· Define and build a strong heuristic user research framework for the design team to leverage.
· Provide expertise to the user research team and raise the user research bar with regards to mix of methods based on research questions, timeline and resourcing.

Desired profile

BASIC QUALIFICATIONS

· 8+ years proven success leading strategic user research projects with demonstrated impact to internal and external customers.
· A strong portfolio showing past work experience, deliverables, and entrepreneurial innovation across a broad range of methods.
· Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.
· Demonstrated skill and creativity for selecting the right mix of methods to provide actionable insights to research questions and business goals, and the capacity to invent new methods when the right method does not exist.
· Proven track record for close team collaboration and influencing outcomes with a well-informed direction.
· Finely tuned analytical skills. You pinpoint the important information within a sea of data.
· Excellent communications skills. You are accomplished at conveying complex concepts clearly and persuasively to a variety of audiences.
· Hands-on experience with user insights and trends research, iterative prototype evaluation, value proposition assessment, concept testing, lab-based user testing, and field research.
· End-to-end experience with all aspects of the design research lifecycle (research road mapping, study design, recruiting, moderation, analysis, reporting, communicating results, and executive presentations).